Sales Coordinator - Hotel Polaris

Overview

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Sales Coordinator to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Liaison for all group and transient business contacts including prompt communication via email and phone, gathering all group details at the inquiry level such as; organizations information, guest room requirements, meeting space needs, and distribute the business to the appropriate sales manager.
• Support customer sit tours by making hotel reservations, fulfilling amenity requests, making spa appointments, restaurant reservations, simulator reservations, and communicating to all operating departments the site tour schedule and needs.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and team members.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Promptly answer telephones and enthusiastically greet our guests with your personal spirit, however busy and whatever time of day.
• Assist sales managers in the coordination of tradeshows, customer events, and sales travel needs.
• Identify new contacts, develop sales leads, respond to sales opportunities, and contact potential clients to build and nurture lasting business relationships.
• Produce quotes and written confirmation to all clients.
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made, and business leads.
• Assist in the processing of Sales & Marketing related invoices.
• Fulfill the redemption of gift certificates as well produce gift certificates as needed.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Ability to multi-task, prioritize, and organize work assignments and special projects.
• Previous experience passionately providing service to others and providing administrative support in a team-oriented environment.
• Providing amazing experiences requires the ability to communicate fluently in English both verbally and through excellent written communication.
• Ensuring accuracy and attention to detail.
• Lift, push, and pull up to 25 lbs. and stand, walk, or sit for 6-8 hours per day.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $20.00/hr

Application deadline: This job posting will close on 1/15/2025 or until the position has been filled

#Li-onsite #hotelpolaris

Salary : $20