What are the responsibilities and job description for the Front Desk Agent position at Hotel Providence?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns with patience and professionalism
- Assist guests with inquiries about hotel amenities, local attractions, and directions
- Maintain a clean and organized front desk area
- Process payments from guests and ensure accuracy of billing information
Experience:
- Previous experience working in a customer service role is preferred
- Familiarity with phone systems and computerized reservation systems is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Providence, RI 02903 (Required)
Work Location: In person
Salary : $18
