Reservations & Revenue Specialist - Hotel Renegade

Description

STEP INTO THE BIG LEAGUES 

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day. 

HOTEL RENEGADE 

Boutique and Boise. We will awaken your inner rebel, indulge your adventurous spirit and satisfy your urge to explore. Experience a boutique hotel stay unlike any other – where rough meets refined and details matter.

PERKS OF THE JOB 

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return. 

YOUR ROLE IN CREATING GERONIMOMENTS 

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. 

As the Reservations & Revenue Specialist, you are directly responsible for providing superior customer service to all guests with knowledge of room accommodation types, hotel services and amenities. You will be responsible for recording/processing of reservations of room sales and assist as a liaison between the Sales team and Hotel Operations team. You will also assist with maximizing room sales and revenue for the hotel by accurately entering all rooming lists and maintaining group cut-off dates. You will play an integral part in Revenue Maximization of the hotel by attending Revenue Maximization meetings, making rate changes, and managing OTA channels.

WHAT YOUR DAY WILL LOOK LIKE 

• Assist with maintaining existing groups
• Develop and implement communication processes for all operations (Group resumes, LNR Rate updates, etc.)
• Create Group Resume’s through detailed communications with Sales Managers
• Lead Group Resume overview meetings with operations team (F&B and Hotels)
• Assist the Sales Team in capturing new leads and assist with site visits.
• Compose and distribute routing correspondence, reports, Group resumes based on organizational practice and policies at the direction of the General Manager.
• Communicate accurately and effectively in verbal and written form with guests and associates to respond accurately and completely. Must be able to give directions, instructions, information, answer questions and provide service as required.
• Work closely with front desk to ensure accuracy of reservations and group room blocks. Assist with front desk coverage at times of need.
• Follow reservation policies and procedures to maximize revenue.
• Organize materials and assemble information packages in coordination with sales team.
• Coordinate with sales the client’s due dates for rooming lists, cut-off dates, contacts, etc. to ensure that all deadlines are met and extensions in place.
• Participate in Revenue Maximization meetings, make necessary rate changes based on revenue strategies agreed upon in these meetings.
• Manage rates on OTA channels as needed
• Conduct inspections of guest rooms for tours and VIP guests.
• Building account information, updating information systems, assisting guests with reservations.
• Build reservations from rooming lists for groups and set up proper billing accounts according to Accounting policies in Property Management System.
• Facilitate amenities, shuttles, billing, vouchers, gift bags and all other special items and requests to accommodate guests.
• Speak with others using clear and professional language. Prepare and review documents accurately and completely. Answer telephones using appropriate etiquette.
• Accommodate and document special requests. Communicate information regarding designated VIP reservations
• Assist sales and operation teams with weekly pick-up reports and month end reporting

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Requirements

WHAT IT TAKES TO SUCCEED 

Education 

• High school diploma or equivalent.

YOU’LL STAND OUT IF YOU BRING 

Experience and/or Training 

• One year of experience in Front Desk, Reservations, or Revenue Management

MANDATORY REQUIREMENT 

• U.S. Work Authorization (required). 

JOIN A TEAM THAT MAKES AN IMPRESSION 

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.