What are the responsibilities and job description for the Front Office Supervisor position at Hotel Royer Tapestry Collection by Hilton?
Key Responsibilities:
- Provide excellent guest service by addressing all guest requests and inquiries promptly and professionally.
- Assist guests with checking in, checking out, and other hotel-related needs.
- Handle financial transactions, including balancing hotel transactions and processing credit card and cash payments.
- Consistently follow all cash handling and accounting procedures to ensure accuracy and compliance.
- Respond to emergency situations with calmness and efficiency, ensuring the safety and well-being of guests.
- Carry out the responsibilities of the manager on duty in the absence of the front office manager.
- Perform additional duties as assigned by management to ensure the smooth operation of the hotel.
Qualifications:
- A genuine passion for providing outstanding guest experiences and creating a welcoming atmosphere.
- Ability to work independently, demonstrating reliability and responsibility.
- Previous hospitality experience, with a focus on guest service.
- Must be able to lead a team and maintain good team culture.
- Ability to lift and carry up to 10 lbs and stand for extended periods of time.
- Strong attention to detail and excellent communication skills.
- A flexible schedule and willingness to work night shifts, weekends, and holidays.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Urbana, IL 61801 (Required)
Ability to Relocate:
- Urbana, IL 61801: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
