What are the responsibilities and job description for the Sales/Event Coordinator position at Hotel Royer Tapestry Collection by Hilton?
Job Title:
Sales Coordinator Location: Hotel Royer Urbana, Tapestry Collection by Hilton
Position Type: Full-Time (On-Property)
Compensation: Hourly
Job Summary:
Hotel Royer is seeking a detail-oriented, motivated, and customer-focused Sales Coordinator to join our team. The Sales Coordinator will play a key role in supporting the Sales and Catering team to ensure smooth operations and exceptional guest experiences. This position is ideal for a professional with previous hotel guest services experience, a strong knowledge of PEP PMS, and proficiency with the Delphi sales and catering system.
Responsibilities:
- Provide administrative support to the DOS, S&C & FBM, including preparing contracts, proposals, and event orders.
- Assist in managing group room blocks, banquet event orders (BEOs), and catering details.
- Respond promptly to client inquiries via email, phone, and in-person.
- Ensure accurate data entry and organization within PEP PMS and Delphi systems.
- Coordinate with various departments to ensure the seamless execution of events and guest stays.
- Maintain communication with clients to confirm details, answer questions, and provide exceptional service.
- Prepare daily, weekly, and monthly reports for sales activities and performance metrics.
- Assist in site tours and sales presentations as needed.
- Handle additional administrative tasks as assigned by the Director of Sales and Marketing.
Qualifications:
- Required Experience: Minimum 3 year of experience in hotel guest services or a similar role.
- Strong proficiency with ONQ/PEP PMS and Delphi Sales and Catering systems.
- Exceptional organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Positive attitude, team-oriented, and committed to providing outstanding guest service.
- Must be able to work on-site at Hotel Royer.
- Must have a reliable transportation.
- Weekends and Holidays required (Schedule will reflect business needs)
Reporting:
The Sales Coordinator will report directly to the Director of Sales and Marketing.
Benefits:
- Health Insurance
- Paid Time Off (PTO).
- Paid Holidays.
- Hilton employee travel discounts and perks.
- Ongoing professional development and training opportunities.
Why Join Hotel Royer?
Hotel Royer, part of Hilton’s Tapestry Collection, is more than a workplace; it’s a community. We take pride in delivering unique guest experiences rooted in the history and charm of Urbana. Join our team and grow your career in an inspiring environment that values your expertise and dedication. Application
Process: To apply, please submit your resume and cover letter detailing your knowledge of the local area (Champaign -Urbana) and relevant experience and why you’re a great fit for this role.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
Experience:
- Hotel Guest Services: 3 years (Required)
Shift availability:
- Day Shift (Preferred)
Ability to Relocate:
- Urbana, IL 61801: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
