What are the responsibilities and job description for the Front Desk Manager Hotel Saint Louis position at Hotel Saint Louis St Louis Mo Innkeeper...?
About Us:
Hotel Saint Louis, situated in the heart of downtown Saint Louis, operates as a member of the Marriott Autograph Collection. We are committed to delivering exceptional guest experiences that seamlessly combine historic elegance with modern comfort. We are currently in search of a highly motivated and detail-oriented Front Desk Manager to join our dynamic team. This individual will play a crucial role in ensuring the smooth operation of our hotel.
Key Responsibilities:
Supervise all front desk operations, ensuring the delivery of outstanding guest service and satisfaction.- Oversee the processes of check-in and check-out, as well as the allocation of room assignments, in order to optimize occupancy rates and enhance operational efficiency.
- Train, schedule, and oversee the front desk personnel, fostering collaboration and an encouraging work atmosphere.
- Address guest inquiries, complaints, and requests by resolving issues with a high level of professionalism and attention to detail.
- It is essential to ensure the appropriate management of payments, billing processes, and guest accounts.
- Engage in collaboration with the housekeeping, maintenance, and food and beverage departments to ensure the continuity of efficient operations.
- Oversee the management of front office inventory, encompassing office supplies and equipment.
- Analyze room rates, occupancy levels, and revenue reports to support the implementation of revenue management strategies.
- Ensure adherence to Marriott brand standards and maintain compliance with established company policies and procedures.
Qualifications:
Prior experience in hotel front office management or supervisory positions is highly desirable.- Demonstrated leadership capabilities and exceptional organizational skills, complemented by the ability to effectively manage multiple tasks simultaneously.
- Demonstrated proficiency in communication and interpersonal skills.
- Expertise in hotel management software, including but not limited to Lightspeed, GXP, GSS, and Marriott systems.
- Possessing the capability to work flexible hours, including evenings, weekends, and holidays.
- A commitment to providing exceptional guest service and cultivating an inviting atmosphere.
Why Join Us?
A competitive salary and a comprehensive benefits package.- There exists an opportunity to engage in employment at a historic Autograph Collection Hotel that emphasizes the provision of luxury service.
- Advancement opportunities within the Marriott brand.
- A supportive and dynamic professional environment situated in a prime location in Downtown Saint Louis.
We invite you to join us at Hotel Saint Louis to contribute to the creation of exceptional experiences for our valued guests.
