Bellperson

Description

At Hotel Saint Vincent, we have a dedicated enthusiastic team of employees. We take pride in our employees and the products and services we provide. We consider ourselves leaders in the field of authentic hospitality. We strive to create unforgettable experiences by blending food, service, and design seamlessly. Our core values are Good neighbors, Generous, Authentic, Kind & Honest, Fun-Loving, Inclusive, Service Driven.

ABOUT HOTEL SAINT VINCENT (STV):

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75-room hotel from Austin-based hospitality group McGuire Moorman Lambert Hospitality, a hotel started in 2021 by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. An architectural icon in the Lower Garden District since its conception in the 1860s, the red brick Beaux Arts-era style building was originally founded as The Saint Vincent’s Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. Keeping much of the original architecture, Hotel Saint Vincent honors the property’s storied past and Margaret’s legacy through a highly considered restoration—incorporating an elegant, modern design that complements the property’s historic character.

The following benefits are available to full-time employees:

• Dental Insurance

• Health Insurance

• Life Insurance

• Vision Insurance

• Holiday pay after 90 days of employment

• PTO

• Employee discounts at our restaurants 

JOB SUMMARY:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.  Acquaints each guest with room and features.  Assist with Front Desk operations. 

ESSENTIAL JOB FUNCTIONS:

• Open doors and assist guests/visitors entering and leaving the property.

• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

• Greet and escort guests to rooms with a friendly and sincere welcome.

• Retrieves guest items from cars, buses, vans, and carts. Grasp, lift, carry, and/or load luggage and packages onto a bell cart to transport items throughout the hotel to the designated room. Navigates bell cart through public areas, guest room corridors, and elevators

• Escorts customers to accommodations visually inspects rooms, and telephone and deficiencies such as towels to housekeeping immediately. 

• Listens and responds to guest inquiries using a positive, clear-speaking voice.  

• Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

• Organizes and store luggage as necessary in a designated area

• Remain calm and attentive, especially during heavy hotel activity and emergencies.

Qualifications

• Ability to understand and follow written and or verbal instructions

• Ability to effectively deal with internal and external customers, some of who will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information 

• The ability to read the English language is sufficient to ascertain information from luggage tags and claim checks, as well as to write numbers and names on claim checks and rooming lists.

• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 50 lbs continuously throughout shift.

• Ability to stand, walk, and/or sit and continuously perform essential job functions. 

• Sufficient manual dexterity in one hand to be able to load and unload luggage.

• Ability to perform tasks requiring bending, stooping kneeling, and walking significant distances on property.