Host Person

Description

At Hotel Saint Vincent, we have a dedicated enthusiastic team of employees. We take pride in our employees and the products and services we provide. We consider ourselves leaders in the field of authentic hospitality. We strive to create unforgettable experiences by blending food, service, and design seamlessly. Our core values are Good neighbors, Generous, Authentic, Kind & Honest, Fun-Loving, Inclusive, Service Driven.

ABOUT HOTEL SAINT VINCENT (STV):

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75-room hotel from Austin-based hospitality group McGuire Moorman Lambert Hospitality, a hotel started in 2021 by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. An architectural icon in the Lower Garden District since its conception in the 1860s, the red brick Beaux Arts-era style building was originally founded as The Saint Vincent’s Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. Keeping much of the original architecture, Hotel Saint Vincent honors the property’s storied past and Margaret’s legacy through a highly considered restoration—incorporating an elegant, modern design that complements the property’s historic character.

The following benefits are available to full-time employees:

• Dental Insurance

• Health Insurance

• Life Insurance

• Vision Insurance

• Holiday pay after 90 days of employment

• PTO

• Employee discounts at our restaurants 

Job Summary:

The Host provides warm, friendly, and immediate greetings to guests at the door, as well as those calling the restaurant. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. 

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Greeting and seating guests, presenting menus to guests.

• Treating guests in a manner to ensures their complete satisfaction 

• Running the floor plan via the reservation system 

• Observing tables and marking their progress in their meal via the reservation system. 

• Keeping track of clean, dirty, and occupied tables.

• Taking guest information and quoting wait time to guests accurately when tables are not immediately available

• Cleaning, organizing, and stocking menus at the host area

• Answering phone and answering questions concerning the menu and restaurant

• Interacting with guests coming in and as they leave, ensuring a positive dining experience

• Filling to-go orders, if applicable

• Assist guests with seating arrangements and accommodate special requests

• Manage waitlists and reservations

• Maintain a clean and organized host station

• Coordinate with servers, kitchen staff, and management to ensure smooth guest flow

• Handle guest complaints or concerns with professionalism and escalate when necessary

Qualifications

Supportive Function:

• Maintaining restrooms throughout the shift

• Performing other duties as assigned

• Ability to provide top-notch customer service in a fast-paced environment.

• A positive attitude and ability to work well under pressure with all restaurant staff.

• Does high-quality work while unsupervised.

• Able to work in a standing position for long periods.

• Able to safely lift and easily maneuver trays of food when necessary.

• Willing to follow instructions and ask questions for clarification if needed.

• Able to handle money accurately and operate a point-of-sale system.

• Able to work in a busy restaurant environment.