What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hotel Scottsdale?
Hello! We are the Hotel Scottsdale (Soon to be Fairfield Inn by Marriott!)
Overview
We seek a dedicated and enthusiastic Hotel Front Desk Agent to join our team. This part-time role is essential in providing exceptional guest experiences and ensuring smooth operations at the front desk. The ideal candidate will possess strong hospitality skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a friendly and professional attitude.
- Check guests in and out of the hotel, ensuring accurate registration and payment processing.
- Answer phone calls promptly, providing information about hotel services, reservations, and local attractions.
- Handle guest inquiries and resolve issues or complaints professionally and courteously.
- Maintain an organized front desk area, including managing reservations and keeping records up to date.
- Help with laundry as needed
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, services, and local attractions to enhance guest experiences.
- Assist with administrative tasks as needed, including filing reports and managing correspondence.
Experience
- Previous experience in hospitality management or hotel front desk operations is required.
- Strong communication skills with an emphasis on phone etiquette and guest relations.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- A passion for providing excellent customer service in a resort or hotel environment is essential.
Join our team as a Hotel Front Desk Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Experience:
- hotel: 1 year (Required)
Ability to Commute:
- Scottsdale, AZ 85251 (Required)
Work Location: In person
Salary : $17 - $18