Front Desk Agent Hotel St. Michael.

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. Working 4-Midnight. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting with guest inquiries, and facilitating a smooth check-in and check-out process. A strong background in guest services and hotel management is preferred.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently, ensuring all guest information is accurate.
• Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
• Operate phone systems to manage incoming calls and assist guests with reservations or questions.
• Maintain accurate records of room availability, reservations, and billing information.
• Conduct night audits as required, ensuring all financial transactions are processed correctly.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures to maintain a safe and secure environment for guests.

Requirements

• Previous experience in front desk operations or guest services within the hospitality industry is preferred.
• Strong customer service skills with the ability to handle challenging situations gracefully.
• Familiarity with hotel management software is a plus; proficiency in phone systems is essential.
• Multilingual abilities are highly desirable to cater to diverse guests.
• Excellent communication skills, both verbal and written, are necessary for effective interaction with guests and team members.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A passion for hospitality and commitment to providing outstanding guest experiences.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 32 per week

Schedule:

• Evening shift

Work Location: In person

Salary : $17