What are the responsibilities and job description for the Reservations Manager position at Hotel Terra & Teton Mountain Lodge, a Noble House Hotel?
Description
Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team!
The Job
As a Reservations Manager, you must provide prompt, courteous, and efficient handling of all guest requests.
You must ensure the Reservations team maximizes the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing daily departmental objectives.
You must manage internal and external programs, process, systems, and information for the Reservations and Sales department including inventory management in all internal and online channels including website and other distribution partners.
This position will require utilization of Revinate Sales System to monitor productivity and compliance of the agents.
You must maximize conversion of reservation calls.
You must also engage with our guests by possessing a fluid knowledge and understanding of the hotels, local area, community events, and activities available.
This is a fully remote position but the successful candidate must live in Wyoming, Idaho, Colorado, Montana, or Nevada.
The Offer
In return we offer our new Reservations Manager:
- Competitive Medical Benefits Package and 401(k)
- Competitive Wages and Flexible Schedules
- Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
- Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
- Discounts on Noble House Hotels & Resorts Room Rates
- Discounts on Ski Passes
- Shared Transferable Ski Pass
- Onsite Ski-in, Ski-out, and Ski Storage
Requirements
To be successful as our new Reservations Manager you:
- Have sales experience, preferable in a front desk or reservations position
- Are eager to learn and take pride in your work.
- Are reliable, have a flexible mind-set and like to smile.
- Ability to provide strong leadership, guidance, coaching and counseling.
- Experience with hotel resort PMS systems.
- Computer experience including Microsoft Office products Excel, Word, and PowerPoint; and experience with a CRS system/Synxis
- Ability to learn, work and train others remotely in both self-guided and facilitated scenarios.
Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.
Live and work in a beautiful place with endless opportunities for world class recreation. Apply today!
Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.
