What are the responsibilities and job description for the Front Office Manager position at Hotel Terra & Teton Mountain Lodge, a Noble House...?
Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team!
The Job
As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra & Teton Mountain Lodge service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.
The Offer
In return we offer our new Front Office Manager:
- Competitive Medical Benefits Package and 401(k)
- Competitive Wages and Flexible Schedules
- Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
- Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
- Discounts on Noble House Hotels & Resorts Room Rates
- Discounts on Ski Passes
- Shared Transferable Ski Pass
- Onsite Ski-in, Ski-out, and Ski Storage
- Rules and restrictions apply to all employee benefits and perks
Requirements
To be successful as our new Front Office Manager you:
- Have a minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
- Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
- Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
- Take ownership of your tasks and feedback from your manager so you can continue to grow.
Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.
Work in a beautiful place with endless opportunities for world class recreation. Apply today!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
