What are the responsibilities and job description for the Front Office Manager position at Hotel Theo?
Raines Co. - Your Future is Now
Position Summary: The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.
We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Functions
- Participates in the selection of front office personnel
- Trains, cross trains, and retains front office personnel
- Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
- Supervises workloads during shifts
- Evaluate the job performance of each front office employee
- Maintains working relationships and communicates with all departments
- Maintains master level key control
- Verifies that accurate rooms status information is maintained and properly communicated
- Resolves guest related problems quickly, efficiently and courteously
- Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
- Reviews and completes credit limit report
- Enforces all cash handling and credit policies
- Conducts regularly schedule meetings of front office personnel
- Conducts regular audits of Brand standards and makes sure they conform to QA specifications
- Maintain and uphold standards of brand and/or HP Hotels to the highest level
- Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property
Qualifications
- Minimum two years of progressive experience in hotels or related fields or a college degree and one year of related experience
- Proficient in Microsoft Office or similar computer applications
- Minimum two years front desk, accounting or sales experience with Hilton Worldwide properties preferred
- Prior supervisory experience preferred
- Experience with brand or property specific PMS, M3, Efficenter, Quore, and other hotel related systems preferred
- Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
- Must speak English fluently
- Must have excellent written and oral communication skills
- Mathematical skills include basic math, percentages and variances. Problem solving, reasoning, supervising and motivating.
- Ability to multi-task and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.