What are the responsibilities and job description for the Front Office Supervisor position at Hotel Veritas?
About the Hotel
Nestled in the heart of Harvard Square, only a short walk from historic Harvard University, the Hotel Veritas blends comfort, convenience, modernity and location into one of Cambridge’s superior hospitality experiences. Since its opening in 2010, Veritas has remained one of TripAdvisor’s top hotels in Cambridge, with many of our reviews reflecting the personalized and whole-hearted, genuine service of our staff. Conveniently stationed on the corner of Remington St. and Massachusetts Avenue within minutes of Boston, our newly renovated 31-room boutique hotel provides all the conveniences you'd expect from luxury accommodations in an intimate, 3-Star setting. For our loyal guests, Hotel Veritas is often referred to as a “home away from home.”
About the Position
Supervise front desk operations in accordance with company policies, ensuring a high level of guest service accommodation. Interviewing and training new employees. Resolving escalated guest complaints. Maintaining inventory of front desk supplies. Handling billing inquiries and reconciling invoice accounts. Leading front office operations in the absence of managers.
Scheduling:
The full-time position will require 32-40 hours per week.
Weekend availability required.
Shifts range from 7AM - 3PM, 11AM - 7PM, and 3PM - 11PM.
Qualifications:
- A genuine interest in hospitality and customer service
- Reliable and have a sense of urgency.
- Punctual and able to make it to work on time.
- Exhibits a high level of professionalism in all interactions/situations.
- Exudes confidence and is exceedingly knowledgeable
- Outstanding organizational and time management processes.
- Encourage synergy and team work among the team.
- Must be able to communicate effectively with others.
- Must be able to pass a criminal background check.
To get a feel for our hotel, please visit www.thehotelveritas.com
Requirements:
- Valid driver's license required
- Hotel experience required
Please, no phone calls to the hotel. Direct all correspondence or questions to the email address provided
- Please do not contact job poster about other services, products or commercial interests.
Job Types: Full-time
Pay: $21.00 - $24.00 per hour
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Cambridge, MA 02138 (Required)
Ability to Relocate:
- Cambridge, MA 02138: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $24