What are the responsibilities and job description for the Front Office - Front Desk Agent position at Hotel Viata?
Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
WHAT YOU WILL ACCOMPLISH
PROVIDES WARM AND WELCOMING EXPERIENCE FOR ALL GUESTS AND VISITORS. HANDLES ALL ASPECTS OF GUEST REGISTRATION/CHECK-
IN AND CHECK OUT PROCEDURES. PROVIDES SPECIAL ASSISTANCE AND INFORMATION ABOUT THE HOTEL, HOTEL AMENITIES, AND LOCAL
AREA ATTRACTIONS. RESOLVES GUEST CONCERNS AND PROVIDES PROFESSIONAL SERVICE TO GAIN HIGH LEVEL OF GUEST CONFIDENCE AND
SATISFACTION. ENTERS INFORMATION INTO COMPUTER SYSTEM, COLLECTS FUNDS AND RUNS NECESSARY REPORTS. SEEKS OPPORTUNITIES
TO MAXIMIZE REVENUE.
WHAT YOU WILL BRING
YOU WILL BRING YOUR EXPERIENCE, SKILLS, AND KNOWLEDGE IN THE HOTEL INDUSTRY. YOUR POSITIVE DISPOSITION AND WILLINGNESS
TO GO ABOVE AND BEYOND TO PROVIDE THE BEST SERVICE TO ALL OUR GUESTS.
GREAT IF YOU HAVE
EXPERIENCE WORKING IN HOSPITALITY INDUSTRY AND AT THE FRONT OFFICE OPERATIONS.
We provide equal employment opportunities to all employees and applicants for employment and prohibit
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any
other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
WHAT YOU WILL ACCOMPLISH
PROVIDES WARM AND WELCOMING EXPERIENCE FOR ALL GUESTS AND VISITORS. HANDLES ALL ASPECTS OF GUEST REGISTRATION/CHECK-
IN AND CHECK OUT PROCEDURES. PROVIDES SPECIAL ASSISTANCE AND INFORMATION ABOUT THE HOTEL, HOTEL AMENITIES, AND LOCAL
AREA ATTRACTIONS. RESOLVES GUEST CONCERNS AND PROVIDES PROFESSIONAL SERVICE TO GAIN HIGH LEVEL OF GUEST CONFIDENCE AND
SATISFACTION. ENTERS INFORMATION INTO COMPUTER SYSTEM, COLLECTS FUNDS AND RUNS NECESSARY REPORTS. SEEKS OPPORTUNITIES
TO MAXIMIZE REVENUE.
WHAT YOU WILL BRING
YOU WILL BRING YOUR EXPERIENCE, SKILLS, AND KNOWLEDGE IN THE HOTEL INDUSTRY. YOUR POSITIVE DISPOSITION AND WILLINGNESS
TO GO ABOVE AND BEYOND TO PROVIDE THE BEST SERVICE TO ALL OUR GUESTS.
GREAT IF YOU HAVE
EXPERIENCE WORKING IN HOSPITALITY INDUSTRY AND AT THE FRONT OFFICE OPERATIONS.
We provide equal employment opportunities to all employees and applicants for employment and prohibit
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any
other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
