What are the responsibilities and job description for the Housekeeping Houseperson position at Hotel Zena?
Viceroy Hotels
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
Location
Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.
Overview
The Housekeeping Houseperson provides support and service for the Room Attendants and maintains cleanliness throughout the hotel.The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Assist Room Attendants with stripping vacant rooms including soiled linen and terry and trash as needed at the discretion of management and/or supervisor.
- Deliver miscellaneous goods and supplies to guest rooms and deliver linen and supplies to guest floors.
- Shampoo hallways, rooms, and public areas according to hotel standards.
- Remove dirty linen from guest floors.
- Remove trash from work areas to the loading dock and dumpster and remove trash and linen from cleaning carts.
- Clean elevator car and tracks.
- Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures and clean ashtrays.
- Make up and deliver roll-a-way beds. Move furniture, supplies, and equipment.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
- Perform any other job-related duties assigned by their supervisor.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Maintain a flexible schedule to meet the needs of the hotel. Willing and able to work that may include, evenings, nights, weekends, and holiday.
- Must maintain a neat, and well-groomed appearance (specific hotel standards will be provided)
