What are the responsibilities and job description for the Front Desk position at HOTELHelp (GH Management)?
Job Overview
Qualifications
Provide excellent customer service to meet and exceed customer expectations
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Present a positive image of the company in an upbeat, professional manner
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Ability to work a variety of day, night, weekend and holiday shifts
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Ability to work independently
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Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
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Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
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REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of daily hotel operations; previous cash handling and customer service experience; must have computer experience to input and retrieve data, as well as compile reports as requested; must be able to communicate both in person and on the telephone with a wide variety of individuals; organizational skills to determine workload in a timely manner; ability to work quickly and accurately under constant pressure; ability to maintain confidentiality; skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset; ability to problem solve; must demonstrate superior guest services/relations
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RESPONSIBILITIES: Under the supervision of the Front Office Manager register guests following correct procedures and assign rooms keeping in mind the guests' preference while trying to maximize the hotel's revenues; collect appropriate fees; book advance reservations; acts as switchboard operator, receiving and transferring calls; maintain records of room assignments in order to advise housekeepers and maintenance workers; answer questions about services, checkout times, the local community and attractions, as well as, other matters in a public relations capacity; provide superior guest services; represent the hotel in a professional manner; all other duties as assigned
For further information feel free to contact Hal Smith: (912)2705095
