What are the responsibilities and job description for the Senior Program Manager position at HotelKey?
Location : Dallas, TX
Experience : 8-10 Years
Description
As Sr. Program Manager, you will play a vital role in managing the client experience for your account(s). Your primary responsibility will be to address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. In addition, you will work closely and cross-functionality with internal teams to ensure consistent alignment on account-specific requirements and needs.
Responsibilities
Develop and maintain strong relationships with each account
Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
Assist with challenging client requests or issue escalations as needed
Have an understanding of the product and the general enhancements being made across the enterprise
Document changes and update processes for future reference
Determine and implement technical project management best practices to ensure efficient and effective delivery.
Identify ways to streamline processes, simplify and accelerate execution, manage objectives and key results, release on time, and bring tooling efficiencies.
Own and continuously improve the efficiency and consistency of technical delivery.
Collaborate with Product Management, Engineering, and other business partners to develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration.
Promote a culture of accountability, innovation, and excellence.
Requirements
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with project management tools (such as trello, smartsheet or monday.com) and product management tools (such as JIRA or confluence)
Experience delivering client-focused solutions to customer needs
Familiarity with the product delivery process including agile methodologies
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues quickly
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA / BS degree in Business Administration, Sales, Information Technology or relevant field
Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex security concepts to non-technical stakeholders.
8-10 years of experience working in similar roles within the technology industry, preferably with cloud-based environments.
Relevant certifications, such as PMP
Self-motivated and proactive, with the ability to work independently and prioritise tasks effectively.
You'll Succeed With
Excellent time management and communication skills.
Flexible and agile with a can-do attitude.
Ability to work under pressure.
Proven work experience as a project manager, product manager, or similar role.
Experience in the project life cycle, from conception to delivery.
An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.
Solid organizational skills, including multitasking and time management.
Strong teamwork skills.
Familiarity with risk management and quality assurance control.
Strong proficiency with G Suite, familiarity with business productivity applications (Zoom, Slack, CRM), and a high level of comfort in getting up to speed with new technology.
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