What are the responsibilities and job description for the Experienced Reservation and Concierge agent position at HOTELS & RESORTS?
Job Summary:
We are seeking a Reservation Specialist to join our team. The ideal candidate will have a background in sales, hospitality, and travel planning, with a strong focus on customer service within the hotel industry.
Duties:
- Handle reservations and inquiries via phone, email, and in-person
- Assist customers with booking accommodations and travel arrangements
- Provide exceptional customer service to ensure guest satisfaction
- Coordinate with other departments to meet guests' needs
- Process payments and maintain accurate records of reservations
Requirements:
- Previous two experience in sales, hospitality, or travel planning preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication skills, both verbal and written
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with hotel reservation systems is a plus
This position offers the opportunity to work in a dynamic environment where you can utilize your skills in sales, hospitality, and customer service to help guests plan their travel accommodations effectively.
Job Type: Full-time
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Monticello, NY 12701 (Required)
Ability to Relocate:
- Monticello, NY 12701: Relocate before starting work (Preferred)
Work Location: In person
