What are the responsibilities and job description for the Installation Technician position at Hotwire Communications?
The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet.
RESPONSIBILITIES:
- Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire); including single family, condo and apartments in various locations.
- Install and service full video services, including analog, digital, and HD TV
- Install, service, and disconnect telephone and internet customers
- Punch down telephone lines.
- Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques.
- Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
- Trouble shoot video, telephone and internet problems from any telecommunications demark to customer premise equipment
- Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
- Successfully install all ancillary equipment provided to subscribers.
- Test and tone all drop wires from equipment room to end user location.
- Work on an on-call schedule rotation.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Diploma or equivalent required, Associates Degree in Internet Technologies is preferred
- Must have minimum of 3 years’ experience installing, testing and troubleshooting cable, phone and internet
- Must have Fiber Optic Cabling experience
- Proficiency using small hand tools and larger power tools
- Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
- Must be comfortable working on a ladder and all heights
- Strong preference for Cisco certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
- Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed
BENEFITS:
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
