Installation Technician

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet.

RESPONSIBILITIES:

1. Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire); including single family, condo and apartments in various locations.
2. Install and service full video services, including analog, digital, and HD TV
3. Install, service, and disconnect telephone and internet customers
4. Punch down telephone lines.
5. Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques.
6. Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
7. Trouble shoot video, telephone and internet problems from any telecommunications demark to customer premise equipment
8. Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
9. Successfully install all ancillary equipment provided to subscribers.
10. Test and tone all drop wires from equipment room to end user location.
11. Work on an on-call schedule rotation.
12. Other duties as assigned.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required, Associates Degree in Internet Technologies is preferred
• Must have minimum of 3 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• Strong preference for Cisco certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS: 

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

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