What are the responsibilities and job description for the Membership/Training Sales Associate position at HOTWORX?
Objective:
To provide superior customer service, sales tactics, drive traffic into the location, continually increase the membership base and focus on the retention of current members. Engage and participate in marketing efforts and weekly social media posts across Meta. The TSA is passionate about Fitness, Health, and Wellness and builds relationships with members, and upholds the integrity and good reputation of the HOTWORX® brand through innovative content creation and follower growth across all social platforms, as well as professional representation of the brand always.
Responsibilities:
- Estimate approximately 20-25 hours per week unless otherwise noted by management.
- Arriving early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions.
- Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
- Always strive for only 5-star online ratings for Yelp, Facebook, Google and other listing sites!
- Follow general cleaning and maintenance checklists and guides as assigned by management.
- Complete all daily open/closing procedures and checklists for each shift.
- Make every member feel special and keep them motivated for the workouts
- Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items.
- Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
- Sell memberships and do the necessary prospecting and outside promotions for new members.
- Achieve all membership sales goals. Full billing information and signatures are required for completed sales.
- Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals.
- Maintain studio and equipment clean/sanitized
- Do what is necessary to meet all prospecting and sales goals.
- Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.
- Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow-up, new guest tracking, etc.
- Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic.
Required Skills and Qualifications:
- Minimum 1 year of sales experience, not shy to speak and cross-sell products
- Passion for Fitness, Health, and Wellness
- Excellent customer service skills
- Ability to connect and build relationships with members
- Positive, can-do attitude
- “Very Strong Social Media Presence” and background in Meta
- Complete all required certifications timely
- Support management as needed
Salary Commision Free Membership
Salary : $12 - $20
