What are the responsibilities and job description for the STIHL TECHNICIAN position at HOUCHENS FOOD GROUP INC?
Ace STILH Tech.
Reports to: Store Manager
Shift: Varies
Position Summary:
Be the Point of Contact, in your store, to help customers select appropriate equipment and accessories to meet their jobs; educate your fellow associates of the benefits, proper use and sales technologies of your store’s power equipment line; and maintain the financial integrity and product presentation of your store’s power equipment line(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Drive power equipment sales to exceed goals
- Assist in setting sales and margin goals of power equipment and accessories
- Increase power equipment contractor sales by giving great customer service to existing ones and seeking new customers (be proactive to have ready what they want)
- Create/Develop power equipment events/promotions
- Be present for all power equipment events
- Creativity for the Power Equipment Department
- Check in all invoices – Check all serial numbers on invoice to ensure accuracy
- Inventory Integrity – as well as maintaining Inventory Levels as requested
- Generate power equipment orders
- Work with Marketing Coordinator to be aware of power equipment advertising
- Repair equipment as needed in a timely and organized manner
- Prepare billing for each repair unit, using appropriate SKU numbers. This includes warranty work, and execution of a system for factory reimbursement of warranty repairs. Develop and use the system to ensure payment for all claims.
- Keep the department current with all Ace signage, power equipment signage, and other materials
- Organization of the Power Equipment Department – (Communication to store manager on what is needed)
- Scheduled to work on Saturdays
- Professional appearance of self, Stihl Department and service area
- Responsible for performing any duties asked by Manager/Assistant Manager that may increase productivity, sales, or provide better customer service
- Stihl Gold technicians will train/mentor silver and bronze technicians in preparation for Gold Certification 1 hour per week and document training.
- Stihl Silver and Bronze technicians must train associates for 1 hour each week and document training.
- Continue education and training to be brought to the next level of certification and/or to get recertified.
MINIMUM REQUIREMENTS:
- Successful completion of all training levels reaching Stihl Gold Certification or Equivalent
- Knowledge of power equipment sign on, e-sales, e-service, part look-up, warranty, product registration and safety guidelines
- Communication with the team and management as needed
- Keep up with new trends in handheld power equipment
- Responsible for educating your co-workers on services and products of the power equipment department as well as safety requirements. Monitors that the associates are using proper safety equipment at times required
- Attend power equipment meetings
- Ability to handle multiple projects and tasks with a high attention to detail
- Knowledge of retail computer systems, MS Word and Excel a plus.
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of business.
PHYSICAL REQUIREMENTS:
- Able to lift up to 50 pounds: Occasionally
- Able to walk/stand: Constantly
Able to bend over/kneel: Occasionally
