What are the responsibilities and job description for the Crew position at Houchens Food Group?
Description
GENERAL PURPOSE OF POSITION:
Performs crew member duties as directed and assigned by the Manager On Duty. Duties include, but are not limited to, order taking, carhop, skating carhop, food and drink preparation, cooking, packaging food, serving food to guests, sales transactions, cleaning of equipment as well as cleaning all areas of building and grounds. The duties are to be performed in a safe, efficient, and professional manner so that guests will have an enjoyable experience at the Sonic Drive-In.
Essential Job Duties
Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and Drive-Thru as needed, and depending on store volume, during a shift to ensure the preparation, portion control, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
Gives team help and support to other crew and managers when assigned duties are caught up
Operates switchboard and records customer order, repeats order in a clear and understandable manner.
Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
Prepares fountain drinks and ice cream items.
Prepares food by cutting and chopping food items and cooking on grill or in fryers.
Prepares food orders efficiently within 3 - 4 minute time frame.
Packages all menu items into bags or trays and places drink orders into drink carriers.
Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations.
Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
Routinely disposes of trash by transporting bags outside and into dumpsters.
Cleans all areas of drive-in, including sweeping, mopping, washing dishes, wiping counter-tops, sanitizing, cleaning restrooms, policing patio and parking lot, emptying used grease.
Performs frequent washing and sanitizing of food areas, food preparation tools, and hands.
Additional Duties
Instructs crew members about the importance of placing guests’ needs first.
Immediately responds to guest requests in a respectful manner. Reports guest complaints to an immediate supervisor and assists in resolving such complaints.
Immediately reports all guest or employee accidents to a member of the drive-in management team.
Monitors the drive-in working environment for potential employee issues and reports issues to a member of the management team.
Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.
Performs Other Job-related Duties As Assigned Or Required.
Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.
Subject to pre-employment background and drug screening.
Requirements
GENERAL QUALIFICATIONS AND JOB REQUIREMENTS:
Effective communication skills
Basic math and basic reading skills
Ability to follow directions
Ability to work irregular hours, nights, week-end’s and holidays
Ability to multi-task
Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations.
Successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs.
Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing, or packaging menu items and/or cleaning.
General knowledge and understanding of the restaurant industry or retail operations required, QSR preferred but not required.
Environment
Frequent exposure to heat and hot liquid shortening while cooking. Frequent exposure to freezer when stocking food items. Occasional exposure to extreme temperatures based on variable weather conditions.
SONIC MISSION STATEMENT: To become America’s most-loved restaurant brand.
SONIC CORE VALUES
At Sonic, We Value
Respect for everyone touched by the Sonic brand.
Entrepreneurial spirit and the power of the individual.
Importance of relationships as a way of life.
Doing different, special, and unique things to surprise and
delight everyone touched by the Sonic brand.
ELIGIBILITY
Must have proof of citizenship (or proof of eligibility to work in US)
Must Be At Least 16 Years Of Age
Work Hours Requirements And Limitations
If Full Time (Avg. 30 Hours Or More) You Must Be Able To Work 38-45 Hours Weekly
If Not Full Time, Then You Are Part Time And Can Only Work 29 Hours A Week (Or Less)
GENERAL PURPOSE OF POSITION:
Performs crew member duties as directed and assigned by the Manager On Duty. Duties include, but are not limited to, order taking, carhop, skating carhop, food and drink preparation, cooking, packaging food, serving food to guests, sales transactions, cleaning of equipment as well as cleaning all areas of building and grounds. The duties are to be performed in a safe, efficient, and professional manner so that guests will have an enjoyable experience at the Sonic Drive-In.
Essential Job Duties
Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and Drive-Thru as needed, and depending on store volume, during a shift to ensure the preparation, portion control, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
Gives team help and support to other crew and managers when assigned duties are caught up
Operates switchboard and records customer order, repeats order in a clear and understandable manner.
Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
Prepares fountain drinks and ice cream items.
Prepares food by cutting and chopping food items and cooking on grill or in fryers.
Prepares food orders efficiently within 3 - 4 minute time frame.
Packages all menu items into bags or trays and places drink orders into drink carriers.
Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations.
Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
Routinely disposes of trash by transporting bags outside and into dumpsters.
Cleans all areas of drive-in, including sweeping, mopping, washing dishes, wiping counter-tops, sanitizing, cleaning restrooms, policing patio and parking lot, emptying used grease.
Performs frequent washing and sanitizing of food areas, food preparation tools, and hands.
Additional Duties
Instructs crew members about the importance of placing guests’ needs first.
Immediately responds to guest requests in a respectful manner. Reports guest complaints to an immediate supervisor and assists in resolving such complaints.
Immediately reports all guest or employee accidents to a member of the drive-in management team.
Monitors the drive-in working environment for potential employee issues and reports issues to a member of the management team.
Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.
Performs Other Job-related Duties As Assigned Or Required.
Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.
Subject to pre-employment background and drug screening.
Requirements
GENERAL QUALIFICATIONS AND JOB REQUIREMENTS:
Effective communication skills
Basic math and basic reading skills
Ability to follow directions
Ability to work irregular hours, nights, week-end’s and holidays
Ability to multi-task
Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations.
Successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs.
Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing, or packaging menu items and/or cleaning.
General knowledge and understanding of the restaurant industry or retail operations required, QSR preferred but not required.
Environment
Frequent exposure to heat and hot liquid shortening while cooking. Frequent exposure to freezer when stocking food items. Occasional exposure to extreme temperatures based on variable weather conditions.
SONIC MISSION STATEMENT: To become America’s most-loved restaurant brand.
SONIC CORE VALUES
At Sonic, We Value
Respect for everyone touched by the Sonic brand.
Entrepreneurial spirit and the power of the individual.
Importance of relationships as a way of life.
Doing different, special, and unique things to surprise and
delight everyone touched by the Sonic brand.
ELIGIBILITY
Must have proof of citizenship (or proof of eligibility to work in US)
Must Be At Least 16 Years Of Age
Work Hours Requirements And Limitations
If Full Time (Avg. 30 Hours Or More) You Must Be Able To Work 38-45 Hours Weekly
If Not Full Time, Then You Are Part Time And Can Only Work 29 Hours A Week (Or Less)
