Experienced Front Desk Receptionist and Attendant for Dog grooming and daycare

Overview
Hound Lounge is a premier pet care facility in the Walnut Creek area and our award-winning services include dog day care, boarding, full-service dog grooming and bathing. Hound Lounge is proud of the environment we nurture for our team members and our four-legged clients. Looking forward to chatting with those interested in joining our pack.

Front-end services are vital to the smooth function of Hound Lounge. A Front Desk Attendant/Receptionist is tasked with organizing the tasks and quality services of our guests and their owners. This position manages the smooth function of the front of house and customer relationships.

Duties

• Morning and Evening cleaning and setup tasks, such as:

- Check voicemails and take note of new grooming/daycare messages
- Check emails for grooming/daycare/boarding appointments
- Review Gingr requests: Approve new appointments through Gingr and note any follow-up needed
- Sweep/tidy up the front desk area

• Answer phone calls and return calls from guests
• Greet incoming guests and verify reservations
• Collect payment from outgoing guests
• Maintain confidentiality of all personal client information
• Organize the record keeping and reporting on the status, activities, health & behavior of dogs
• Verify all vaccination records are current and entered electronically
• Coordinate grooming notes between client and groomer for 100% accuracy of dog's hair cut
• Organize client discounts and refunds as necessary – with guidance from Hound Lounge management team

Experience
As the Hound Lounge receptionist/attendant, you need a passion for dogs as well as people. Patience is required both for the animals and to help resolve and provide direction for employees. Clear and direct communication (written as well as verbal) is a must for this positing. Dog handling as well as Dog grooming experience is a must.

Other qualifications include:

• Excellent customer service skills
• Excellent conflict resolution skills
• Intermediate knowledge of computers and basic office software
• Ability to work with dogs of all sizes
• Ability to effectively lead and direct a team
• Extremely reliable
• Have a strong work ethic
• Detail-oriented and organized
• Able to think on your feet and reprioritize
• Available to work some holidays and weekends

Work Environment
Directing the activities and regular duties to Dog Groomers and Dog handler is a very active job. It involves standing, walking, bending, stooping, and cleaning. All animals at Hound Lounge are required to be up to date with their vaccinations. First-time visitors are required to go through a behavior assessment to ensure the safety. Even so, working around animals can be unpredictable. We require our staff member to be alert and undistracted at all times.

Job Type: Full- time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Employe discount

Shift:

• Day shift
• Evening shift

Ability to commute/relocate:

• 1551 Palos Verdes Mall, Walnut Creek, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Walnut Creek, CA 94597 (Required)

Ability to Relocate:

• Walnut Creek, CA 94597: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19