What are the responsibilities and job description for the Assistant Store Manager - Prince Street, NYC position at Hourglass Cosmetics?

HOURGLASS COSMETICS - Assistant Store Manager, Prince Street

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and nearly 3,000 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com

The Assistant Store Manager will support the opening of our NYC flagship store, opening early 2025. Reporting to the Store Manager, this individual will be responsible for supporting day-to-day store operations and executing strategies to drive store sales, increase profitability, achieve customer service and operational targets.

WHAT YOU DO : Team :

Help recruit, interview, hire and build a team to fill all store positions.
Co-lead training sessions relating to new product releases, goal setting, policy and procedure enforcement and providing ongoing knowledge as needed.
Train and empower the store's team through effective and frequent coaching, feedback, recognition, and encouragement.

Operations :

Help manage and supervise all aspects of daily store operations.

Ensure standards for quality, customer service and health and safety are met.

Create team schedules, as needed, to ensure optimal staffing in all areas.

Support Store Manager on ensuring back of house execution including product delivery, inventory management, back-stock organization and supply orders.

Ensure front of house including in-store animation, marketing activation, event coordination with HQ and customer service.

Maintain sales floor and ensure products and displays are merchandised effectively and according to HQ standards.

Stays current on theft and asset protection knowledge and reports concerns immediately to relevant parties.

Customer Service :

Demonstrate a sense of pride, commitment, and passion for our clients.

Lead by example and ensure the client experience is consistently best-in-class to maximize sales and encourage repeat business.

Act as escalation manager, seeing customer needs are met and complaints are resolved efficiently.

Maintain and promote the brand mission of innovation, purpose, and creativity.

YOU'LL LOVE THIS JOB IF :

You are STRATEGIC : You are able to develop activities and promotions designed to bring in more revenue.

You are ORGANIZED : You are not overwhelmed by the thought of tackling multiple tasks at a time.

You are RESULTS - ORIENTED : You are a strong seller. You have a bias for action.

You are a strong COMMUNICATOR : You are a people person, natural leader and collaborate well with others.

You are PASSIONATE about beauty : You have a genuine interest and personal passion for beauty, luxury, design & art.

You are CURIOUS : You are eager to learn and absorb all things related to beauty and how to build your business.

QUALIFICATIONS :

Minimum 3 years proven retail management experience preferably within cosmetics.

Previous retail operations experience including inventory and facilities management.

Excellent communication and time management skills.

Ability to attract clients and provide inspirational, authentic, and personalized customer service.

Makeup artistry skills preferred but not essential.

Proven track record of leading a team to achieve sales and customer service targets.

Flexible and dependable with the ability to work varying schedules, including weekends and special events.

Experience in creating and executing in-store events.

Previous experience with retail point-of-sale software.

The expected base salary range for this position is $75,000.00 to $85,000.00. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is commission eligible.

In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

Hourglass is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners and communities. If you are an individual with a disability and need accommodation in order to apply for a job listing, please contact us at 310-392-7799 or careers@hourglasscosmetics.com.

Salary : $75,000 - $85,000

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Assistant Store Manager - Prince Street, NYC

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