What are the responsibilities and job description for the Tier 1 Technical Support Specialist position at HOUSE CALL MD.S LLC?
**Job Summary:**
We are seeking a Technical Support Specialist to join our team. The ideal candidate will provide technical assistance and support to our internal staff, resolving software, hardware, and network issues.
**Responsibilities:**
- Respond to customer inquiries via phone, email, or in-person
- Diagnose and troubleshoot technical issues related to software, hardware, and network configurations
- Provide guidance on the use of various IT systems and applications
- Install and configure software and computer systems
- Collaborate with the IT team to resolve complex technical issues
- Document technical knowledge in the form of notes and manuals
**Requirements:**
- Proven experience as a Technical Support Specialist or similar role
- Strong knowledge of help desk software, ticketing systems, and remote support tools
- Familiarity with IT support, software troubleshooting, computer hardware, Mac OS, remedy, firewall, LAN, and customer service
- Excellent problem-solving skills with a customer-oriented approach
- Ability to prioritize and manage multiple tasks simultaneously
- Strong communication skills with the ability to explain technical details clearly
This position offers competitive pay based on experience and qualifications. Join us in providing exceptional technical support to our customers. Apply now!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Compensation Package:
- Holiday pay
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends
Work Location: On the road
Salary : $18 - $20
