What are the responsibilities and job description for the Couture Client and Brand Coordinator position at House of Gilles LLC?

Company Description

House of Gilles LLC is a Haute Couture house founded by famed designer Gilles Mendel and Chloe Mendel Corgan. The brand specialises in bespoke creations that combine timeless craftsmanship with modern design. Located in New York City, we cater to a discerning clientele seeking personalized service and exquisite haute couture and bridal designs. As a small and dynamic team, we thrive on collaboration, creativity, and delivering exceptional client experiences.

Role Description

We are seeking a Couture Client and Brand Coordinator to join our team full-time in the New York City. This role is a unique opportunity to work at the intersection of client engagement, brand representation, and operational support. The ideal candidate will be a skilled communicator with experience in luxury markets, such as couture, bridal, high jewelry, or luxury PR.

This position requires a balance of creativity, relationship management, and organizational acumen. You will work closely with clients to ensure their experience reflects the highest standards of the House of Gilles, while also supporting brand initiatives, events, and day-to-day operations.

Responsibilities

Client Engagement and Sales :

Build and nurture relationships with clients to understand their unique needs and ensure a seamless, personalized experience.
Guide clients through consultations, fittings, and post-delivery follow-ups with a focus on exceptional service.
Accurately manage sales transactions, including documentation and communication with the atelier team.
Prepare the showroom for appointments and make it personal !

Brand Representation and Collaboration :

Act as an ambassador for the House of Gilles, ensuring the brand’s voice and values are reflected in all interactions.

Collaborate with the creative and marketing teams on PR and communications strategies.

Assist in planning and executing events such as trunk shows, photoshoots, and private client showcases.

Foster engagement with industry professionals, influencers, and media to build brand awareness.

Operational and Administrative Support :

Maintain accurate client records, including preferences, communications, and transactions.

Coordinate schedules and appointments for client fittings and consultations.

Support general administrative tasks such as responding to inquiries, preparing proposals, and organizing logistics for events.

Ensure the atelier is prepared for client visits and events, creating a polished and welcoming environment.

Qualifications

Strong communication, interpersonal, and relationship-building skills.

Proven experience in a luxury market (e.g., couture, bridal, high jewelry, or luxury PR).

Understanding of haute couture and fashion industry.

Sales and negotiation expertise, with a client-first approach.

Ability to manage multiple priorities in a fast-paced, collaborative environment.

Experience in planning and executing events or marketing initiatives.

Familiarity with luxury brand communications and public relations is a plus.

Proficiency in Google Workspace, excel and basic CRM tools.

Bachelor’s degree in Fashion Merchandising, Communications, Business, or a related field preferred.

How to Apply

Please submit your resume and a cover letter detailing your experience and interest in the role to office@houseofgilles.com

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Couture Client and Brand Coordinator

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