What are the responsibilities and job description for the Automotive Service Advisor, Motorcycle Dealer position at House of Harley-Davidson?

6221 West Layton Avenue, Milwaulkee, WI 53220

Service Advisor

40,000 – $55,000 per year (Based on Experience)

Excellent Benefits

Walk-in Applicants are Welcome!

Fuel Your Passion for Riding : Join the Legendary House of Harley-Davidson as a Service Advisor

Are you ready to turn your love for motorcycles into a career that’s as exciting as the open road? At , we don’t just sell bikes—we connect people to the thrill of freedom, adventure, and the Harley-Davidson lifestyle.

House of Harley-Davidson is HIRING NOW for a customer-focused and detail-oriented Service Advisor to join our team! This is an exciting opportunity for someone looking to build a career at a well-respected Harley-Davidson dealership, with plenty of room for growth. As a Service Advisor, you’ll be the key point of contact for customers, assisting with service intake, diagnosing concerns, and ensuring seamless communication throughout the repair process.

You’ll also handle over-the-counter parts and accessories sales, manage a personal cash drawer, and help maintain an organized and welcoming showroom.As a Service Advisor, you'll play a vitalrole in delivering top-tier customer service while supporting both the Service and Parts & Accessories departments. If you have a passion for motorcycles and a knack for problem-solving, we’d love to hear from you!

We offer :

40,000 – $55,000 per year, higher earning potential for experienced candidates!
Health, dental, vision, and life insurance
401(k) retirement plan with employer matching… We invest in our team!
Paid time off
Employee discounts on Harley-Davidson products and services
Opportunities for career growth within House of Harley-Davidson
Full-time, on-site position

What You’ll Do :

Customer Interaction & Service Intake : Greet customers promptly and courteously, conduct visual walk-around inspections to diagnose concerns, and accurately document them. Review and communicate service estimates, expected completion times, and warranty / recall details while ensuring a seamless intake process.

Sales & Upselling : Offer additional services, parts, and accessories when appropriate, maintaining a strong focus on customer satisfaction and encouraging repeat business through exceptional service.

Work Order & Technician Coordination : Accurately input Repair Orders into the Dealer Management System (DMS), assign jobs based on technician skill level and workload, and track work-in-progress to ensure quality and timeliness.

Parts & Accessories Management : Verify parts availability for scheduled jobs, assist with internal and wreck repairs, and help restock and organize the Parts & Accessories floor.

Customer Communication & Issue Resolution : Proactively update customers on job status, delays, or additional work needed. Handle customer concerns with professionalism and work to resolve issues effectively.

Administrative & Compliance Tasks : Process warranty claims and recalls with Harley-Davidson Motor Company and Extended Warranty providers, handle cashier duties, manage a personal cash drawer, and ensure accurate payment processing. Attend monthly Parts & Service meetings and stay updated on company policies.

Workplace Organization & Other Duties : Follow Harley-Davidson Motor Company Warranty Certification guidelines, maintain a clean and organized workspace, assist with showroom upkeep, and perform other job-related tasks as assigned.

What We’re Looking For :

Experience in customer service, sales, or automotive / motorcycle service advisory preferred.

Strong communication and organizational skills.

Ability to work weekends as needed.

Motorcycle Endorsement (preferred but not required).

Ability to lift up to 40 lbs, occasionally bend, stoop, crouch, and reach.

Shop Environment : Exposure to battery acid, gasoline, cleaning chemicals, and exhaust fumes.

Upload your resume and complete the online assessment for immediate consideration!

Why Join Us :

Be part of an iconic brand that stands for freedom, individuality, and adventure.

Grow your career in a supportive, team-focused environment where hard work is recognized.

Enjoy exclusive access to Harley-Davidson products, events, and the area's leading compensation package.

Ready to Ride with Us?

Turn your passion into a rewarding career. Join a passionate team dedicated to delivering top-tier Harley-Davidson service!

We are an Equal Opportunity Employer .

All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other

protected status.

Salary : $40,000 - $55,000

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Automotive Service Advisor, Motorcycle Dealer

What are the responsibilities and job description for the Automotive Service Advisor, Motorcycle Dealer position at House of Harley-Davidson?

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