Residential Support Staff

Job Title: Residential Support Staff

Description: This position is part of a 24 hours a day, 7 days a week team of professionals providing shelter and support for homeless families. RSS in conjunction with other professionals, are responsible for the provision of basic services to clients and for the safe day to day operation of House of Hope. The overriding goals of the shelter is to move families out of shelter and this position supports that culture in all ways possible.

We are currently hiring first shift (8am-4pm), second shift (4pm-12am), and third shift (12am-8am).

Full-Time Benefits:

• A total of 31 days of benefit time available annually (11 Holidays, 10 Vacation, 10 sick time). Vacation time increases with multiple years of experience/employment
• Excellent Health and Dental Benefits with up to 75% of the cost paid by the Employer
• 401K Savings Plan with a 5% Matching Funds available after 12 months of employment
• Cash Longevity Bonuses at 5-year date-of-hire anniversaries

Key responsibilities of the position include but are not limited too:

• Initiate and maintain appropriate social Interactions with residents and assist residents as needed
• Conduct and record hourly rounds of shelter to maintain safety and security of residents
• Assist with preparation, serving and cleanup of meals during the shift
• Intervene if a resident in crisis (medical, mental health, interpersonal)
• Record in the HOH blog any incidents occurring during the shift
• Complete assigned tasks of shift
• Answer phones, door, and greet guests. Use walkie talkies at all times during shift.
• Take direction from HOH staff on duty and assist as needed
• Maintain order and cleanliness of work area
• Monitor bedrooms, bathrooms, and dayrooms to maintain the safety and security of residents and the premises
• Attend and participate in monthly staff meeting and any other required trainings
• When working with a per diem, a full time employee will be the person giving direction and making decisions on shift
• Will help with shoveling and work during snow storms
• May be involved in rooms clean ups and packing rooms
• Will work at assigned shelter as directed by supervisor

Additional Responsibilities:

• Answer phones, greet residents and direct them accordingly
• Consult with other staff and or outside agencies as needed regarding resident issues
• Help to oversee and support any volunteers present at House of Hope
• Maintain confidentiality of all resident information

Experience, Skills and Qualities:

• High School diploma, some college preferred
• Maturity, good judgment, empathetic, compassionate
• Ability to interact with a culturally diverse community, willingness to learn on the job and take direction
• Bilingual: English/Spanish preferred but not required

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $22 - $23