What are the responsibilities and job description for the Front Desk Manager/Receptionist for Music School position at House of Music?
Job Overview:
We are looking for a friendly and organized musician to join our team as a shift lead! As the first point of contact for students, parents, and visitors, you will play a crucial role in ensuring a positive experience for everyone who enters our space.
We prefer someone who is experienced in some form of music, as having that background will greatly increase your ability to sell music-related products and understand the setup of the venue.
House of Music is a private lesson school that doubles as a venue, recording studio, and merchandise store.
Day to day operations will include:
- Opening and closing procedures
- Room setups: checking that equipment in rooms is properly set up and plugged in such as PAs, amps, microphones, drums, etc. (requires ability to lift 25lbs)
- Navigating our booking software, JackRabbit, to do the following: post fees, take payments, onboard new student profiles, send emails, navigating class/teacher schedules, and search various reports
- Assist new families with completing necessary forms and on-boarding procedures
- Maintain client records and files in an organized manner
- Provide exceptional customer support, addressing inquiries and resolving issues
- Coordinate with teachers to ensure efficient student flow
- Talking with clients to promote in store events
- Making collection calls as necessary
- General cleaning responsibilities
Requirements:
- Music Experience (ie: playing an instrument or music degree)
- Previous experience as a Front Desk Receptionist or in a similar role preferred
- Excellent phone etiquette and communication skills
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient computer skills, including Google Sheets, Google Drive
- Highly organized with great attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Ability to lift and move equipment up to 25lbs
- Management Experience Preferred
We are searching for an outgoing leader who is eager to join our fast-paced musical environment.
You will be helping guide customers through purchasing musical gear and merchandise, so we prefer you to have some musical experience so that you are somewhat familiar with the product you will be selling!
Feel free to reach out and send us your resume if you are looking to join the House of Music team!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 35 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Ability to Relocate:
- Orland Park, IL 60462: Relocate before starting work (Required)
Work Location: In person
Salary : $18