What are the responsibilities and job description for the TECHNOLOGY SERVICE DESK SUPERVISOR, IT CUSTOMER SOLUTIONS position at House of Representatives?
Summary
The IT Customer Solutions (ITCS) Directorate provides information technology customer support services to the House community.
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to the public
Duties
Job Summary :
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.
This position is located on-site in the IT Customer Solutions Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The IT Customer Solutions (ITCS) Directorate provides information technology customer support services to the House community. This position serves as the Technology Service Desk Supervisor, IT Customer Solutions.
Key responsibilities include supervising the daily operations of his / her respective team to include providing telephone support for Members' Washington and district offices, Committees, and House support offices; reviewing and evaluating performance of staff and preparing performance reports; planning and managing short and long-range technical support activities (e.g., CAO / HIR / ITCS Projects & Initiatives); maintaining weekly reports, performance measures, trend analysis, budget requests, and other documentation as needed; and providing technical expertise and leadership to the IT Customer Solutions Directorate and colleagues as needed.
Grade level at time of appointment is determined by experience and designated level of responsibility. The position has day-to-day supervisory / managerial responsibilities.
This position has access to Personally Identifiable Information (PII).
Primary Duties / Responsibilities
Requirements
Conditions of Employment
Qualifications
Experience and / or Education Requirements
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated using a structured interview process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Resume
If you are relying on your education to meet qualification requirements :
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and / or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Qualified candidates please submit your resume online by following the instructions in this link.
Agency contact information
CAO Human Resources
Phone
202-225-2926
Address
441 2nd St
Washington, DC 20515
Next steps
Qualified Candidates will be contacted directly.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Required Documents
Resume
If you are relying on your education to meet qualification requirements :
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and / or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Qualified candidates please submit your resume online by following the instructions in this link.
Agency contact information
CAO Human Resources
Phone
202-225-2926
Address
441 2nd St
Washington, DC 20515
Next steps
Qualified Candidates will be contacted directly.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
