What are the responsibilities and job description for the Business Process Manager position at House of Shipping?
Role - Regional BPM
Who we are
House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.
Currently House of Shipping is recruiting for an Business Process Manager on behalf of one of its clients in Southern California.
Job purpose
The Regional team responsible to evaluate, measures, monitor and control the business process and ensure the outcome align with the Organization strategic goals. This role is also to support SeaLead to achieve Operational Excellence of System Implementation.
Main tasks and responsibilities
- Analyze current business process and workflows and identify areas for improvement
- Engage with various stakeholders to gather business requirement and proposed solution in liaison with HQ Business Process Management and Regional Managing Director.
- Driving business process performance and collaborate with key stakeholders to identify bottlenecks, recommend solution and drive continuous optimization
- Monitoring the successful of onboarding of new agency within the region
- Serve as the point of contact for respective region covering process and SAP related tasks/ communication.
- Provide first-level guidance regarding SAP issue and coordinate for enhancement with SAP Implementation Manager
- Facilitate Process Management and System related training
- Secure Business Continuity
- Sharing of best practices across the organization
Key interactions (Internal | External)
External: Customers
Internal: | Commercial | Operations | Equipment Control | Sales | Finance | IT
Education requirements
Bachelor or higher, good computer skills (intimate knowledge of SAP is an advantage), MS Office - Excel)
Language requirements
English – Fluent (required)
Background and experience
- Minimum 3 -5 years of working experience in Ocean Carrier is preferred
- Knowledge of Shipping is required
- Knowledge in Process Improvement would be an advantage
- Knowledge of SAP capabilities would be an advantage.
Competencies and skills
- Time management and organizational skills
- Analytical, numerical, and problem-solving skills when under pressure with tight work deadlines
- Effective communication and stakeholder management skills to collaborate
- Ability to train others
- Good excel skills