What are the responsibilities and job description for the General Merchandise Associate - PART TIME, WEEKENDS REQUIRED position at House of Thunder Harley-Davidson?
Please note that compensation for this position includes an hourly base commission on sales.
This is a Part-Time position, 4 days per week (two 8 hr shifts and two 3-hour shifts [Sat & Sun]).
Customer Service
Provide excellent customer service to all of the dealership’s customers, greeting customers immediately, in a courteous and friendly manner.
Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, or new merchandise to customers.
Assist customers with their selection of merchandise and offer additional products that compliments the purchase.
Accept cash & credit card payments for merchandise purchases. Keep the cash register accurate.
Notify customers when special orders or back-ordered items are received.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Retail Sales of General Merchandise
Provide prompt and accurate service at the cash register.
Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
Assist with set-up, organization, and staging of special events such as Open houses, HOG activities, fashion shows, etc.
Create well-organized presentations, which appeal to our customers.
Ensure merchandise displays are stocked, clean, dust-free, and appealing to customers.
Continuously maintain showroom product availability by stocking shelves and displays.
Maintain/update customer mailing lists.
Attend training sessions to keep current with merchandising & inventory control issues
Other Duties
As assigned.
No Supervisory Responsibilities
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Demonstrate professionalism in providing customer service.
Attend training sessions to keep current in General Merchandise.
Accept direction, follow instructions, and work well with others.
Qualifications & Job Requirements
Must be available for evening and weekend work.
Must have the ability to get along with a broad customer base.
Experience in retail sales preferred.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Physical Demands
- Must have the ability to stand and walk the sales floor for most of the day.
- Frequently required to bend, stoop, crouch, reach, and lift 35 lb. of merchandise.
Working Conditions
- Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
