Parts & Accessories Associate

Job Summary

The Parts & Accessories Associate sets up and maintains an appealing retail environment and assists customers with their shopping and merchandise purchases.

Responsibilities and Duties

PLEASE NOTE - a Motorcycle endorsement (M1) is required for this position.

Service Department Support

• Interact with service technicians to ensure their needs for parts and accessories are being met.

• Take service technicians’ orders for parts and fill them as fast as possible.

• Assist service technicians in determining parts & accessories requirements for individual jobs.

• Recommend related Parts and Accessories, which may be required for a job.

• Supply cost of parts information on repair orders.

• Update inventory control system and parts catalogue.

• Notify service personnel when special parts or back-ordered parts are received.

• Maintain cleanliness of the Parts and Accessories Department and keep inventory neatly stacked and orderly.

Customer Service

• Provide excellent customer service to all of the dealership’s customers.

• Assist the Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.

• Greet customers immediately, in a courteous and friendly manner.

• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.

• Must have the ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle telephone transactions quickly, and courteously.

• Point out any sales, specials, or new merchandise and offer additional products that may complement the customer's purchase.

• Assist customers with the determination of Parts and Accessories requirements and research merchandise in catalogues.

• Accept cash & credit card payments for merchandise purchases. Keep the cash register accurate.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Clean & Efficient Parts & Accessories Environment

• Receive and process parts from distributors, check merchandise received against the purchase invoice, and prepare products for the showroom floor.

• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).

• Ensure merchandise displays are stocked, clean, and appealing to customers.

Maintain updated customer mailing lists.

• Become familiar and efficient with all phases of the computer system required for P&A management.

Other Duties as assigned.

Qualifications and Skills

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Be prompt and available for flexible scheduling.

• Attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.

• Demonstrate a professional approach to customer service.

• Accept directions, follow instructions, and work well with others.

Qualifications & Job Requirements

• A motorcycle endorsement (M1) is required for this position.
• Must have the ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using the proper catalogue for the particular motorcycle.

Physical Demands

• The noise level in the work environment is occasionally loud.

• Occasionally required to bend, stoop, crouch, reach, and lift 50 lb. of material.

Salary : $20