Front of House Coordinator

Overview

Established in 2023, House of Umami is on a culinary journey through the dynamic and rich tapestry of Asian cuisine. Our name is a tribute to the fifth taste, known as "umami", which creates a deep, satisfying sensation of savoriness. Join our team as we venture to provide Michigan a destination for heartwarming bowls of ramen paired with sushi. We're not just a restaurant; we're a gathering place for friends, family and food lovers. We're excited for the opening of our new location to be a part of Jackson's vibrant scene, serving meals that bring people together.

Job Description

We are seeking a friendly and organized Host/Hostess to join our dynamic team with a focus on giving our guests a 5 star dining experience. The ideal candidate will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring an exceptional dining experience. This role requires excellent communication skills and a passion for guest relations within the hospitality industry.

Job Requirements

• Greet every Guest in a polite and timely manner.
• Provide accurate wait time when applicable.
• Answer phone calls and assist with inquiries or reservations.
• Maintain an organized waitlist and communicate wait times to guests.
• Seat Guests efficiently according to the seating system.
• Responsible for interacting with our Guests and ensuring they have a wonderful dining experience.
• Responsible for positive Guest interactions while serving them in a friendly, timely, and efficient manner.
• Handle guest complaints or concerns in a professional and timely manner.
• Assumes 100% responsibility for quality Guests’ experience.
• Confidently and accurately answer questions about our food, beverages, and other restaurant information.
• Accurately take carryout orders from Guests and enter into the point-of-sale system in a timely manner.
• Provide accurate wait time for carry-out orders.
• Package and deliver take-out orders from kitchen and bar to Guests in a timely manner.
• Collaborate with servers, kitchen staff and management to ensure smooth operations.
• Responsible for assisting servers in pre-bussing, clearing, cleaning, and setting tables/sections for seating of Guests.
• Perform and complete assigned side work during each shift.
• Complete opening and closing checklists, general cleaning tasks as needed.
• Maintain, clean, and stock carryout service area.
• Ensure Guests’ satisfaction during their visit.
• Respond promptly and courteously to any requests.
• Be ready and willing to assist fellow service team members before and when they ask.
• Thank Guests for their visit and invite them to return.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Notify manager-on-duty any time a Guest is not 100% satisfied with their experience.
• Work efficiently and calmly in high pressure and high volume situations.
• Performs other duties as assigned by a supervisor.

Qualifications, Experience and Education:

• Previous experience in restaurant or hospitality required.
• Excellent phone etiquette and communication skills.
• Strong guest relations skills to provide exceptional customer service.
• Ability to effectively communicate with guests, colleagues and management.
• Experience working in a team environment.
• Must have a High School diploma or GED.
• An equivalent combination of education and experience will be considered.
• Must be eligible to work in the United States.
• Must be 18 years of age or older as required by state law to serve alcoholic beverages.
• Must have the ability to handle money and operate a point-of-sale system.

Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required.

Physical Demands: Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shifts. Must have a clean, professional appearance with excellent grooming habits. Be able to safely lift, carry up to 25 pounds.

We are proud to be an EEO employer. We maintain a drug-free workplace.

Job Type: Part-time

Salary: $13.00-$18.00 per hour.

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• Day shift
• Night shift
• 4 hours shift
• 8 hours shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Experience: Hosting: 2 years (Required)

Ability to Commute: Jackson, MI 49202 (Required)

We are proud to be an EEO employer. We maintain a drug-free workplace.

Job Type: Part-time

Pay: $13.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Jackson, MI 49202 (Required)

Ability to Relocate:

• Jackson, MI 49202: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $18