Assistant General Manager (AGM)

Job Summary

The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing daily operations at House Premium Cannabis. The AGM ensures compliance with state and local cannabis regulations, optimizes operational efficiency, fosters a positive customer experience, and leads a motivated team. This role requires a combination of leadership skills, knowledge of the cannabis industry, and a commitment to customer service excellence

Supervisory Responsibilities

• Oversee and direct daily activities of team members, including budtenders, inventory specialists, and other staff.
• Manage and monitor cash handling procedures, including daily reconciliations, cash drops, and safe counts, ensuring accuracy and adherence to company policies.
• Supervise inventory management processes, including receiving shipments, tracking inventory levels, and reconciling discrepancies.
• Ensure accurate and timely record keeping for all operations, including METRC data, compliance logs, sales reports, and employee schedules.
• Assist in recruiting, hiring, and onboarding new employees in collaboration with the General Manager.
• Provide ongoing coaching and training to ensure staff are knowledgeable about cannabis products, regulations, and customer service practices.
• Delegate tasks effectively to ensure operational efficiency and employee accountability.
• Conduct regular team meetings to communicate goals, updates, and feedback.
• Address employee performance issues promptly, escalating matters to the General Manager when necessary.
• Promote a positive and professional work environment that aligns with House Premium Cannabis’s mission and values.

Duties/Responsibilities

· Responsible for both opening and closing the store and retaining all necessary keys and codes to operate the store in absence and/or under the direction of the General Manager.

· Must be dependable and reliable.

· Ensure all safety and compliance regulations are followed by all staff.

· Responsibilities in cash handling and product management and reconciliation.

· Directly manage staff including assisting with employee scheduling, assigning workstations, helping with conflict resolution and scheduling and performing audits.

· Hold “shift meetings” to inform staff of important daily information.

· Assist with employee timesheets and accurate team timecards.

· Active role in the interview process, training and all disciplinary action.

· Prepare and deliver employee performance evaluations in conjunction with the General Manager.

· Coach and empower employees.

· Assists the General Manager in creation of, amendment of, and enforcement of all standard operation procedures as regulations require.

· Maintain chain of command reporting of pertinent information directly to the General Manager.

· Complies with all required timely reporting of all dispensaries reportable activities to corresponding authorities.

· Assists all other managers with responsibilities including inventory, inventory control procedures, and cash handling protocols.

· Maintains accurate records of all business activities including cash reconciliations, sales records, and returns as required both by House Premium Cannabis and the State of Massachusetts.

· Performs duties of all other positions below assistant manager; fills any staffing need when necessary.

· Maintain store culture and overall customer satisfaction.

· Attendance required at all announced manager meetings. This position may be required to hold meetings for other staff, create input for specials, events, pop ups and all-around education for staff and public

Required Skills/Abilities

· Regulatory understanding of Adult-Use cannabis regulations in Massachusetts.

· Excellent communication skills both orally and written.

· Ability to multi-task with effective time-management skills.

· Performs well under pressure with a sense of urgency and thrives in a fast-paced environment.

· POS software operational and reporting experience.

· Must be no less than 21 years of age.

· Must pass a criminal background check as required by the CCC and with no felony convictions.

Education and Experience

· Preferred bachelor's degree in business management or associate's degree retail or restaurant management

· Two years of managerial experience in the retail or food and beverage industry

· Previous experience in the cannabis industry

· Has previously worked in a regulated industry

· Cash handling and POS cash drawer reconciliation experience

· Opening and closing operational experience

· Spanish/English Bi-lingual

Physical Requirements

· Must be able to lift 20lbs minimum

· Must be able to stand on feet for long periods of time

· Minimum workday of 9 hours

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid training

Shift:

• Day shift
• Morning shift
• Night shift

Work Location: In person

Salary : $60,000 - $65,000