Assistant Manager - Pukalani Ace Hardware

Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is “to become the best operating chain of independent craft and retail stores in the country."

As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

SUMMARY:

This position is responsible for assisting in all facets of the store’s daily operations to increase sales and profit. Provides continuous coaching to all employee on proper selling techniques, inventory best practices and product knowledge.

ESSENTIAL FUNCTIONS:

• Assist Store Manager in monitoring the daily goals and monthly sales achievements as compared to budgeted goals and past history to meet/exceed expectations.
• Embrace the Company’s vision, mission, goals, objectives and core values.
• Assist Store manager in planning and controlling financial matters within budgeted limits.
• Ensure that all company objectives, policies and procedures are adhered to within the store’s operation.
• Greets every customer within 10 feet, in a timely, friendly and courteous manner.
• Determines customers’ needs and offers an appropriate service, product and/or suggestion.  
• Personally accompanies customer to the merchandise location.
• Cultivates customers’ good will and encourages repeat business through suggestive selling.  Handles customer special orders for non-stock items.  Writes customer rain checks.
• Continually educates themselves about products and retains specific knowledge about current advertised items
• Cultivate customer’s good will and encourage repeat business.  
• Ensure that all company objectives, policies and procedures are adhered to within the store’s operation.  
• Recruit, train and develop staff to Company expectations.  
• Foster, support, and maintain high morale by developing an effective teamwork concept among all employees.  
• Assist in maintaining the perpetual inventory system and the annual preparation and taking of store physical inventory.  
• Accurately perform related duties including but not limited to the role of Sales Associate, Cashier and other positions in store.   
• Assists with store visit reports and audits.   

JOB QUALIFICATIONS

• Bachelor’s Degree in Business Management or related field or at least 3 years of related experience may be substituted.  
• 2-3 years of retail and/or business supervisory experience preferred or a completion of a Manager Trainee Program.   
• Working experience with MS Office, Google, internet and e-mail.  
• Excellent verbal and written communication and organizational skills.   

MENTAL DEMANDS:

• Requires attention to detail, concentration, and alertness.
• Mathematical skills to calculate yardage, square footage, fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.
• Ability to work under pressure, demonstrate effective decision-making, and ability to exercise sound judgment.
• Ability to perform multiple tasks at the same time.
• Organizes work to complete assignments, maintains accuracy, pays attention to detail, and demonstrates customer service standards.

PHYSICAL DEMANDS:

• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck.
• Ability to stand for durations up to 8 hours at a time.
• Frequent reaching, twisting, turning, stooping, squatting, crouching, grasping and squeezing.
• Manual dexterity to operate cash register, computer, calculator and misc. hand tools.
• Ability to be certified to operate a forklift as assigned.

WORKING CONDITIONS:

Work Environment:  Works under regular store conditions.  Occasional exposure to heat, dust, solvents, chemicals, paint, glues, etc.

Equipment/Tools Used:  Occasional use of various store equipment such as forklift, various hand tools (i.e. glue guns, scissors, stapler, saws, drills, etc.) cash register, key machine, paint mixers, computer, printers, fax machine, shredder, calculator, telephone, two way radios and headsets etc.

Work Hours:  Available flexible hours as required. (Including days, nights, weekends, and holidays)

FULL TIME BENEFITS:

• Health Plan Coverage (Medical, Vision, Dental) 
• 20% Employee Discount  
• 401(k) with Employer Match 
• Profit Sharing Program 
• 100% Company Paid Life Insurance 
• Vacation, Sick Leave, Personal Leave and Holidays

Our success is directly attributed to our employees, and we are looking for our next generation of winning team members. The ideal candidate will be the face of our brand, able to process transactions in an accurate, efficient, and courteous manner, while maximizing sales, assisting customers and will work in accordance with the Company’s established policies and procedures. 

We are a drug-free workplace and an equal opportunity employer.