What are the responsibilities and job description for the Family Self Sufficiency (FSS) Program Manager position at Housing Assistance?
Summary/Objective
Assess the needs of Family Self-Sufficiency participants and through case management, goal setting, referrals and monitoring, assist participants in achieving economic self-sufficiency.
Essential Functions
· Maintain a thorough working knowledge of Section 8 regulations, especially as they pertain to Family Self-Sufficiency (FSS) programs, and implement best practices.
· Remain current with all funding source guidelines at the federal, state, and local levels.
· Interview and determine eligibility of applicants for FSS.
· Work with participants to set goals for financial self-sufficiency, and reevaluate goals periodically through the required ITSP. Monitor client needs and up-date case records.
· Maintain a database of participant goals and achievements. Provide accurate and timely reporting of EOHLC quarterly report and EOHLC annual report.
· Provide participants with one-to-one counseling/mentoring and quality case management.
· Maintain client files in accordance with program regulations.
· Maintain participant data in FSS tracking systems and TenMAST/Yardi.
· On-going monitoring and verification of escrow account balances (100% accuracy), and report account balance to clients semi-annually in accordance with EOHLC policy.
· Refer participants to HAC’s financial literacy and other HCEC workshops.
· Work with program representatives and intake coordinator to recruit FSS participants from the Section 8 client base, and to resolve tenancy problems that could affect their participation in FSS.
· Ensure accurate completion of the 50058.
· Manage FSS caseload to meet EOHLC program goals.
· Convene and facilitate regular meetings of HAC’s FSS Advisory Board; recruit and cultivate new members. Network and collaborate with community agencies to maintain viability of advisory board.
· Develop referrals and resources with businesses, educational institutions, service providers, and other agencies to help clients achieve their goals.
· Develop and coordinate connections with internal HAC programs with similar goals and program components (THRIVE, Family Empowerment).
· Explore growth opportunities with internal development staff and senior leadership.
· Manage and oversee FFS Homeownership Counselor and Homeownership program.
Additional Duties
· Write and distribute FSS quarterly newsletter.
· Organize and manage other workshops for participants as needs or resources are identified.
· Serve as a liaison between HAC departments as they relate to FSS.
· Maintain FSS Procedures Manual.
Required Qualifications, Education, and Experience
· Excellent computer skills, including knowledge of database setup and maintenance, an ability to work closely and effectively with low-income households, a good grasp of financial literacy principles, strong mathematical skills, the ability to follow and adhere to program rules and regulations.
· Demonstrate the ability to plan, organize and direct activities and services, communicate effectively, secure the cooperation of others. Demonstrated characteristics of initiative and resourcefulness, courtesy, and sensitivity to participant’s needs. Demonstrated use of independent judgement.
· Bachelor’s degree
Preferred Qualifications, Education, and Experience
· FSS Certification
· Familiarity with the Section 8 program
Physical and Mental Job Requirements
· Physical requirements:
o Occasional bending
o Frequent sitting
o Occasional fine motor control
o Constant repetitive motion
o Constant handwriting and typing
o Occasional visual perception
o Frequent visual inspection
o Frequent hearing
o Frequent speaking
· Mental requirements:
o Understand and apply routine verbal and/or written instructions
o Understand complex problems and collaborate to explore alternative solutions
o Organize actions to complete sequential and/or routine tasks
o Organize and prioritize individual work schedule to manage multiple tasks and/or projects
o Make decisions that have an impact on the health and wellbeing of clients
o Communicate and exchange routine/basic information
o Communicate and explain a variety of information
o Memorization/concentration
o Learning/knowledge retention
o Preparing/analyzing numerical figures
o Analyzing/examining/testing data
o Emotional/behavioral self regulation
o Interacting with others
Work Environment
· The functions of this role are conducted in an office environment.
Hours of Work
· This role is paid on an hourly basis.
· The hours of work for this position are Monday through Friday, 35 hours per week.
AAP/EEO Statement
The Housing Assistance Corporation (“HAC”) is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.
It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.
Please inform us of any necessary accommodations required during the application process and/or at any time during employment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $26 - $28
