SVP of Public Housing

About Us

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Position Summary

The primary purpose of this position is to oversee the operations, maintenance, leasing, and property management of the Authority’s Public Housing (PH) program. The incumbent manages day-to-day operations and ensures long-term success of Public Housing properties. Duties include adherence to the agency’s compliance, quality control and strategic planning goals and objectives. Ensures compliance with key performance indicators to include PHAS minimum metrics. Facilitates responses to concerns raised by internal and external parties. This position ensures compliance with Authority policies and procedures as well as local, state, and federal regulations.

HABC is a Moving to Work (MTW) agency and all activities must support the Housing Authority of Baltimore City’s (“HABC” or “Authority”) mission, strategic goals, and objectives. This position reports to the EVP Chief Operating Officer.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Has overall responsibility for a significant portfolio of conventional residential and scattered sites properties.
• Develops leasing strategies and assists with marketing efforts to efforts to promote the efficient and prompt leasing of units; monitors vacancy status consistently
• Knowledgeable of the capital needs for each property; works collaboratively with capital planning staff to ensure the implementation of capital improvement plans.
• Oversees and/ with the assistance of the Sr Manager-PH Administration and Sr. Manager PH Maintenance, manages the work of staff to include assigning, planning, and reviewing work, evaluating work performance, and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Develops and implements procedures to improve customer satisfaction and employee productivity; assists in developing departmental goals, objectives, policies, and priorities; recommends and implements updates to Operating policies and procedures.
• Oversees day-to-day operations at HABC’s PH properties related to applicant eligibility determination, and re-certification of residents. Ensures staff compliance with Authority procedures and HUD regulations through all phases of the application and re-certification processes.
• Responsible for all aspects of lease enforcement (rent collection), compliance and maintenance operations.
• Assigns work, evaluates work quality, and monitors level of productivity among property-level and maintenance staff.
• Responds to complaints from applicants, residents, resident advocates and elected officials while investigating and resolving complaints as required.
• Performs Board of Commissioner (BOC) presentations summarizing operational performance data and metrics.
• Ensures accurate and timely submission of all HUD and Authority-required reporting.
• Works with the SVP-Public Housing Strategy and Compliance as well as Finance (when needed) to coordinate all internal and external audit reviews for PH; reviews and coordinates all monitoring reports for Authority, Board, and HUD review.
• Works with the Sr. Manager-Public Housing Administration to ensure residential account reconciliation; makes account repairs and corrections as needed. Works with Finance staff to ensure accounts are balanced.
• Works with the Sr. Manager-Public Housing Administration to Recommend, and/or approve, and corrections for posting adjustments by Asset Managers.
• Coordinates with Asset Managers, Maintenance management staff, and direct reports to facilitate full occupancy and efficient turnaround time, ensuring that units are occupied, and unit conditions meet UPCS and NSPIRE requirements. Coordinates with Maintenance management and staff to ensure timely and accurate completion of all work orders, including vacancy turns.
• Schedules and follows the quality control inspections that are conducted to ensure physical assets and Authority grounds are maintained; makes recommendations to staff regarding improvements. Works with Maintenance management staff and direct reports to schedule unit order, preventive maintenance, or other repairs based on needs assessment.
• Works with the SVP Administration staff and direct reports to establish and coordinate Integrated Pest Management (IPM) with Property Managers, Maintenance management staff and direct reports, external pest control providers, and residents to prepare units for treatment. Works with involved parties to initiate IPM for heavily infested units. Ensures bedbug and pest treatment is implemented according to relevant regulations.
• Ensures staff works with the housekeeping unit to facilitate prompt resolution for units identified as having chronic and/or persistent housekeeping challenges
• Coordinates with the Legal Department, Office of Fair Housing and Leasing & Admissions to administer and implement emergency, IVIW and /or VAWA transfers as required.
• Ensures the recording and timely processing of Fair Housing reasonable accommodation and/or immediate needs requests.
• Collaborates with the Security Operations department to review and assess safety issues and concerns at all PH locations; makes recommendations to the Safety and Security plan; ensures adherence and support for HABC’s safety and security initiatives; Operates as designated for HABC’s Continuance of Operations Plan (COOP) for emergency planning and response purposes.
• Available to serve as a HABC representative for the Mayor’s Office of Emergency Management (OEM) when the Emergency Operations Center (EOC) is activated for emergency events
• Assists with creation, review, presentation and oversight of Authority PH and property-level budgets.
• Monitors and implements work order reduction strategies while maintaining data regarding physical assets and property overall conditions.
• Performs other duties as assigned.

Minimum Education, Training and/or Experience

Bachelor’s degree in business administration, public administration or related field(s) and a minimum of seven (7) years of experience in public or assisted housing property management with 3 years of management experience. An equivalent combination of education, training, and experience may be considered.

Special Requirements

• Possession of a valid Maryland driver's license.
• Must be able to be covered under the Authority's fidelity bond.
• Must be able to be covered under the Authority's vehicle insurance policy.

Other Requirements:

• Availability to work some evenings and weekends as needed.
• Successful completion of a prescreening investigation, including verification of employment history and education credentials.
• A 6-month probationary period applies to this full-time permanent position.

Benefits

We offer a competitive package of employee benefit programs that supports recruitment and retention objectives and is designed to meet the diverse and changing needs of our employees. HABC’s comprehensive benefit package includes:

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Pharmacy Coverage
• Retirement Program

All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire.

FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is successfully completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization.

If you are currently under the progressive disciplinary process, you may not have the chance to be considered for a promotion (s) within HABC. Please review the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for more information on the disciplinary process.

Alternatively, you can submit your resume using this link: SVP of Public Housing.

This job posting will remain open until April 30, 2025.