GENERAL SUMMARY : Performs highly detailed and repetitive functions in the processing of clients for HUD Assisted Housing programs for the private rental market and Authority managed buildings in a thorough, accurate and timely manner. Provides guidance and assistance on program rules to potential clients and landlords / agents. Maintains good working relationship with clients, landlords / agents and building staff. Assists in all functional areas of responsibility, as required by the Supervisor. Full time position, 35 hours worked / week.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Prepares necessary documents for all housing assisted participants and submits completed files to Supervisor for processing on a timely basis.
- Performs rent computation for all assisted housing participants.
- Processes all monthly renewals of assigned clients within established deadlines and advises clients of rental changes.
- Prepares and processes paperwork for client relocation.
- Prepares hold list on a timely basis and promptly submits same to Supervisor. Follows up on clients to ensure prompt processing of paperwork.
- Meets with client regularly to review their program eligibility status.
- Maintains records for all participant changes and files all records / documents.
- Develops and maintains rapport with landlords / agents and building staff to ensure continuity of delivery of safe, decent and sanitary housing accommodation.
- Makes client referrals to Social Service agencies.
- Follows appropriate housing regulations and policies in the processing of rental assistance for clients.
- Assembles verified information to determine continued eligibility of clients in the various housing programs.
- Interviews new clients who are deemed eligible for Housing Assistance to ensure continued eligibility and compliance with program guidelines; explains program and answers questions.
- Follows up on available rental units with owners and brokers and makes referrals.
- Prepares and presents files for hearings, court cases, etc. on an as needed basis.
- Performs other Authority activities, as requested. Business conditions or Authority needs may require from time to time, at employer's discretion, changes in job duties, responsibilities or location.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Working knowledge of leasing documents, procedures and tenant rights or demonstrated ability to learn and understand these documents, procedures and rights.Experience in subsidized housing, real estate, banking, social services, customer service or a field of work in business which requires a great deal of interaction with people.Good mathematical skills.Demonstrated ability to establish and maintain effective working relationships with departmental officials, subordinates, employees and their representatives, professional groups and the general public.Ability to relate well to people and to respect privacy and confidentiality of clients, landlords, staff and files.Good organizational and filing skills.Proficient in the use of calculators, typewriters, photocopiers and FAX machines.Must have good working knowledge of various software programs such as Microsoft Office Suite and be proficient in the use of these programs on the computer.Ability to manage caseload, prioritize responsibilities and deadlines and apply regulations and policies with minimal supervision.Typing skills (accurate at 40 words per minute).Ability to follow-up on issues with clients, etc., in a timely manner.Ability to meet and work with people and deal effectively and compassionately with their situation.Ability to work independently and be willing to assist in the department as required and assigned.Ability to read, write, understand and communicate the English language to landlords, clients, various agencies and other staff. A language other than English is desirable.WORKING CONDITIONS AND PHYSICAL REQUIREMENTS :
Must be able to physically perform the basic life operational functions of climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and performing repetitive motions.Must be able to perform light work exerting up to 10 pounds of force occasionally.Persons with mental or physical disabilities are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made, because it would cause the employer undue hardship, such person may not be eligible.LICENSE :
If the position calls for driving a personal vehicle on company business, the employee must have and maintain a valid driver's license with acceptable driving record and auto insurance.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. Business conditions or HABC needs may require from time to time, at employer's discretion, changes in job duties, responsibilities or location. Employment with our company is at will, which means that either the employee or the HABC may terminate the relationship at any time.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Working knowledge of leasing documents, procedures and tenant rights or demonstrated ability to learn and understand these documents, procedures and rights.Experience in subsidized housing, real estate, banking, social services, customer service or a field of work in business which requires a great deal of interaction with people.Good mathematical skills.Demonstrated ability to establish and maintain effective working relationships with departmental officials, subordinates, employees and their representatives, professional groups and the general public.Ability to relate well to people and to respect privacy and confidentiality of clients, landlords, staff and files.Good organizational and filing skills.Proficient in the use of calculators, typewriters, photocopiers and FAX machines.Must have good working knowledge of various software programs such as Microsoft Office Suite and be proficient in the use of these programs on the computer.Ability to manage caseload, prioritize responsibilities and deadlines and apply regulations and policies with minimal supervision.Typing skills (accurate at 40 words per minute).Ability to follow-up on issues with clients, etc., in a timely manner.Ability to meet and work with people and deal effectively and compassionately with their situation.Ability to work independently and be willing to assist in the department as required and assigned.Ability to read, write, understand and communicate the English language to landlords, clients, various agencies and other staff. A language other than English is desirable.WORKING CONDITIONS AND PHYSICAL REQUIREMENTS :
Must be able to physically perform the basic life operational functions of climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and performing repetitive motions.Must be able to perform light work exerting up to 10 pounds of force occasionally.Persons with mental or physical disabilities are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made, because it would cause the employer undue hardship, such person may not be eligible.LICENSE :
If the position calls for driving a personal vehicle on company business, the employee must have and maintain a valid driver's license with acceptable driving record and auto insurance.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. Business conditions or HABC needs may require from time to time, at employer's discretion, changes in job duties, responsibilities or location. Employment with our company is at will, which means that either the employee or the HABC may terminate the relationship at any time.
