Receptionist TSO

Job Description

Job Description

Position Overview

Under the supervision of the Chief Assisted Housing Officer, the incumbent answers incoming phone calls, greets the public, receives applications, and performs other clerical duties, as required. Performance of the duties requires excellent public relations skills.

Salary : $34,840 annually, $16.75 hourly

Duties and Responsibilities

The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. The functions listed are also examples of duties that may be required and in no way imply a contractual agreement between the employer and employee or affect the at-will relationship between the parties.

1. Serves as office receptionist, fields incoming phone calls and routes to appropriate personnel. Takes and delivers written messages to appropriate personnel on an as needed basis.

2. Serves as the initial contact for prospective residents. Responsible for greeting clients and determining their needs. Provides clients with information concerning past due balances, place of wait list, etc.

3. Performs proficient typing and word processing duties, copying, filing, shredding, general correspondence and resident notices.

4. Maintains client files according to Authority policy. Inform clients of past due balances.

5. Compiles application packets for distribution to applicants. Reviews new applications for completeness and assists applicants as needed. Maintains log of daily applications.

6. Represents Authority at monthly Homeless Task Force meetings. Refers clients to other sources of aid.

7. Ensures lobby bulletin board includes up-to-date information as required by HUD.

8. Receives and distributes mail, faxes and supplies.

9. Prepares Move-in Files to be sent out to the Developments.

10. Reschedules appointments when the Occupancy Specialist is away from the office.

11. Assembles file folders for Public Housing.

12. Ensures information pertaining to proposals is available in waiting area. Refill as necessary.

13. Provides potential landlords with information regarding Programs.

14. Performs other related duties as required.

Required Knowledge and Abilities

1. Knowledge of the general operations and procedures of a Public Housing Agency (PHA).

2. Knowledge of standard clerical procedures.

3. Operational knowledge of modern office equipment including copiers, personal computers, calculators, facsimile machines, etc.

4. Ability to present ideas in a clear concise manner, both orally and in writing.

5. Ability to establish and maintain effective working relationships with co-workers, residents; ability to communicate with people from a broad range of socio-economic backgrounds.

6. Ability to work in less than ideal conditions, e.g. noise, high traffic areas, etc.

7. Ability to diffuse potentially hostile situations using customer service skills.

Minimum Education, Training, and / or Experience

Graduation from a standard high school, supplemented by courses in typing, computers, and general office procedures, with at least one year of administrative support experience or any equivalent combination of education, training, and experience to meet the required knowledge, and abilities.

Physical Requirements

Level of manual dexterity sufficient to allow for operation of typewriter, terminal keyboard, telephone, facsimile machine, calculator, etc. Ability to move, handle, or lift small objects around desk area, e.g. files, computer printouts, reports, calculators, pencils, legal pads, etc.

Special Requirements

1. Possession of a valid driver's license.

2. Must be bondable.

Salary : $34,840