What are the responsibilities and job description for the HCV Clerk/Receptionist position at Housing Authority Of Elizabeth?
Job Summary: The Housing Choice Voucher Clerk provides essential support in the administration of the Section 8 Housing Choice Voucher Program operated by the Housing Authority of the City of Elizabeth. The primary responsibility includes covering the front desk receptionist area on Fridays and during the receptionist’s absences. This role also supports critical program functions, including admissions, certifications, document handling, and data management.
Responsibilities:
- Provide front desk receptionist coverage on Fridays and during the receptionist’s time off, ensuring courteous and professional service to clients, staff, and visitors.
- Conduct New Admission and Annual Certification interviews, ensuring accuracy and compliance with applicable regulations and procedures.
- Organize, file, and maintain participant and administrative records in an orderly and confidential manner.
- Print and distribute EIV (Enterprise Income Verification) reports in accordance with agency protocol.
- Assist with the maintenance and organization of program waitlists, including data entry and communication with applicants as needed.
- Support the Inspections Department by performing data entry tasks and other clerical duties.
- Perform general administrative tasks and support duties as assigned to maintain efficient office operations.
Qualifications:
- High school diploma or equivalent.
- Bi-lingual required.
- Previous experience in administrative support, customer service, or a housing authority setting is preferred.
- Familiarity with the regulations, guidelines, and processes involved in the administration of the Section 8 Housing Choice Voucher Program.
- Strong attention to detail and ability to analyze and interpret complex regulations and calculations.
- Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
- Proficient computer skills, including experience with database management, spreadsheet applications, and word processing.
- Strong interpersonal and communication skills to interact with program participants, property owners, and colleagues in a professional and courteous manner.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Knowledge of fair housing laws and commitment to promoting diversity, equity, and inclusion in housing practices.
