Resident Engagement Specialist

RESIDENT ENGAGEMENT SPECIALIST

The Reno Housing Authority is seeking candidates with exceptional customer service skills for the position of Resident Engagement Specialist. If you thrive in a fast-paced environment, enjoy working with diverse clients, and have a strong desire to make a difference in our community every day, then this could be the career opportunity for you! In this position you would be responsible for recruiting, supporting, marketing, monitoring, and reporting of educational, social service, employment support, and other programs and services intended to assist the Housing Authority’s rental assistance and public housing families in achieving economic self-sufficiency.

This position performs a variety of duties which include:

• Serve as an advocate for RHA Resident Services programs, activities, and goals. Engages with service delivery partners, other interested and involved organizations, community representatives, and clients to ensure the RHA mission and Resident Services department are properly represented.
• Promote resident services programs and events. Establishes and maintains effective, professional relationships with service delivery partners, other interested and involved organizations, community representatives, and clients.
• Provide input, information, and materials (as requested) that support internal and external communication efforts about programming and opportunities.
• Assist in developing marketing plans to promote resident services activities and attract client participants.
• Coordinate, write and edit newsletters, community announcements, outreach and marketing materials.
• Coordinate and conduct monthly resident council meetings.
• Conduct orientation; host presentations provided by partnering agencies; facilitate work readiness and financial education workshops; design and coordinate other special programs and activities.
• Coordinate the collection of data, information and documentation to properly evaluate resident services programs and activities. Ensures adherence to data collection confidentiality requirements.
• Assess and analyze data, communicate findings and recommendations to the Director of Resident Services to utilize in the planning process.
• Provide clients information on resident services programs, with referral to the appropriate staff for individualized support or follow-ups.

WHO IS THE RENO HOUSING AUTHORITY?

Our mission is to develop and provide fair, sustainable, quality housing in diverse neighborhoods that offer a stable foundation for low-income families to pursue economic opportunities, become self-sufficient and improve their quality of life. We are the largest community provider of affordable housing in Washoe County, assisting over 15,000 individuals and families to have a safe, secure place to call home.

For more information on the Reno Housing Authority and the valuable services we provide, please visit our website at: www.renoha.org

WHY SHOULD YOU APPLY?

The RHA is committed to developing a team that embraces our mission and core values throughout our local community. To offer superior service to our clients, we invest substantially in the professional growth and development of our team and are focused on exemplifying our underlying values of integrity, trust, leadership, progress and customer service.

We offer competitive salaries with annual performance salary increases and regular cost of living increases, an exceptional benefits package, a robust defined benefit retirement plan, and ample opportunities for growth. Highlights of the benefits we offer include:

• 100% employer paid health, dental, & vision insurance for employees
• Excellent vacation & sick leave accrual program
• Thirteen (13) paid Holidays a year
• Performance salary increases plus regular cost of living increases
• Bilingual services pay
• 100% employer paid retirement contribution for the Public Employees Retirement System (PERS)
• Flexible Spending Plans
• Paid Parental Leave program
• 457(b) retirement savings program
• Employer paid life and AD&D insurance
• Positive, friendly work environment focused on providing a healthy work/life balance

We are located in the largest city in northern Nevada. Nestled at the base of the Sierra Nevada mountains, the surrounding area provides unlimited indoor and outdoor recreational activities. With excellent weather averaging more than 300 days of sunshine annually the City of Reno is home to a vibrant food and entertainment scene with limitless major events such as balloon races, rib cookoffs, concerts, Hot August Nights, air races, renowned pub crawls, NCAA Division 1 sports, as well as minor league baseball and hockey teams!

WHAT IS NEEDED?

The minimum qualifications needed for this position are:

• High School diploma or equivalent; Completion of two (2) years of college courses in communications, public relations, marketing, social services, or related field is preferred.
• Three (3) or more years of increasingly responsible administrative/clerical support experience
• A minimum of one (1) year of community engagement/outreach, public relations, developing marketing materials, OR program/event planning experience, preferably in a social service or community service agency.
• Or an equivalent combination of education, training and experience which provides the knowledge, skills, and abilities necessary to perform the work as determined by Human Resources.

INTERESTED?

Please visit our website at www.renoha.org for more information on the Reno Housing Authority. Qualified individuals are encouraged to apply as early as possible as this recruitment may close at any time based on applications received.

The RHA is committed to ensuring a safe, productive, and positive work environment through a Drug and Alcohol-Free Workplace. Selected candidates will need to complete a pre-employment drug screen and criminal background checks.

EQUAL OPPORTUNITY EMPLOYER

The Reno Housing Authority is committed to the principles of Equal Employment Opportunity (EEO) in accordance with applicable Federal and State law, and Executive Orders. Our policies prohibit unlawful discrimination based on race, color, creed, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by Federal, State, or local laws.