What are the responsibilities and job description for the Assistant Regional Communities Manager position at Housing Authority of the County of San Bernardino?
Agency Information
The Housing Authority of the County of San Bernardino (HACSB) was established in 1941 and has evolved into one of the most progressive housing authorities in the Country. We are the largest provider of affordable housing in San Bernardino County and proudly assist approximately 26,000 people. The Housing Authority is a separate legal entity from the County of San Bernardino with approximately 145 employees. The HACSB prides itself on providing more than just housing to residents and thanks to strong partnerships, we continue to help the families we serve access resources and services to enrich their quality of life.
The HACSB’s employees are passionate about their work and every position revolves around our agency’s mission and core values. We invite you to be a part of our dedicated team who strive to provide meaningful and impactful housing services and resources to the community we serve.
Job Information
Position starting pay: $36.48/hr. The initial review of applications will begin starting the week of February 17, 2025. Applications received before the initial review date will be considered, with qualifying applicants being eligible to participate in the phone screen process.
Hiring Information
All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (including physical, depending on position) background check (including credit check, depending on position), DMV pull (depending on position), employment history, education verification, and documentation of the right to work in the United States.
Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.
Position Summary
Under general direction coordinates the activities and operations of multiple housing communities. Oversees day to day operations of assigned properties, including customer relations, eligibility, re-certifications, lease and program compliance, office management and maintenance operations. Responsible for property and building maintenance programs in the assigned service area, and coordinates assigned activities with other Housing Authority programs, outside agencies, and the general public. In addition to assigned portfolio, assists Sr. Regional Manager with general oversight of administrative and maintenance operations of entire portfolio.
Day-to-Day Glimpse: The activities will vary daily. Reviewing performance reports, monitoring tenant satisfaction, addressing tenant complaints, overseeing maintenance supervisors across multiple sites (From Barstow to Chino). Ensuring compliance with regulations, managing budgets, analyzing occupancy and collaborating with the leasing team to fill vacancies and the maintenance to ensure timely vacancy turns. Site inspections.
- Coordinates the organization, staffing and operational activities for assigned properties; supports maintenance and resident services programs in assigned service area this includes conducting move-in, move-out, safety, transfer, housekeeping deficiency, daily grounds inspections, and tracking vacancies.
- Plans, organizes, coordinates, and participates in the work of staff responsible for clerical and technical duties pertaining to occupancy and eligibility for the properties, maintenance, field inspections and resident relations.
- Selects, trains, motivates and evaluates assigned personnel, provides or coordinates staff training and works with employees to correct deficiencies; recommends discipline and termination procedures, and provides explanation and review of HA policies, procedures and regulations answering questions as needed.
- Oversees the preparation of delinquent rent notices by preparing, serving and tracking late charges, termination notices, issuing lease violations and 3-day notices for clean ups, and preparing files for legal actions. Assists in the resolution of resident verbal, written and both formal and informal grievance complaints.
- Plans, organizes and coordinates the resident selection and lease-up; and oversees the tracking and collecting of rent payments; prepares eviction notices.
- Has oversight of maintenance activities for the assigned area including supervising the Maintenance Supervisor, implements maintenance department goals and priorities. Ensures compliance with safety practices.
- Assists in the assigned site budget preparation by forecasting all office and maintenance related expenses. Reviews and approves invoices and other payables, including ensuring adherence with procurement procedures and the property budget during the fiscal year.
- Attends and participates in a variety of resident meetings explaining Housing Authority policies and procedures, coordinates with police for special gang and drug enforcement programs; and oversees the coordination of community center activities.
- Assists in overall performance and quality control of site, ensures property is prepared for inspections; ensures service orders are completed in a timely manner and closed correctly. Ensures properties assigned maintain good curb appeal.
- Ensures appropriate site level risk mitigation actions are taken to prevent legal complaints or related issues.
- Ensures compliance with regulatory agreements, contracts and company policies; interacts with regulatory agencies as needed.
- Oversees the preparation of monthly status reports including the preparation of statistical information for HUD reporting.
- Assists Sr. Regional Communities Manager in monitoring affordable housing budgets and property quality control inspections.
- Acts as back-up to Sr. Regional Communities Manager and provides support on projects and tasks. Provides assistance to Property Managers as needed/requested.
- Performs other related duties as assigned (responding to tenant inquiries; answering questions and providing information; resolving tenant complaints and initiating and maintaining a variety of resource materials and files).
Associates degree or equivalent with course work in real estate management, property management, public/business administration, social science, or related field; Bachelor’s degree preferred; 5 years’ experience in a housing environment, preferably affordable housing; supervisory experience required. Bilingual in English/Spanish preferred. Must have valid California Drivers license and be insurable at Housing Authority Insurance carrier rates.
PHYSICAL DEMANDS:
Hearing and speaking to exchange information.
Sitting for long periods of time.
Mobility to walk around propertiesSeeing to read a variety of materials and equipment
Dexterity of hands and fingers to operate a computer keyboard.
Lifting light objects.
Bending at the waist, kneeling or crouching to file materials or pick up items light items on property.
ENVIRONMENT:
Indoor and Outdoor environment.
May drive vehicle to conduct workConstant interruptions.
Salary : $75,885 - $94,856
