What are the responsibilities and job description for the Outreach Service Coordinator position at HOUSING CONSORTIUM OF THE EAST BAY?
Job Description
Job Title
Reports to
Outreach Service Coordinator/Housing Navigator
Senior Coordinator/ Manager of Interim Housing and Service Coordination/Site Manager
Location
Classification Exempt/Nonexempt
Non-exempt
General Position Description
This position is responsible for the planning, execution, and review of services provided to the clients of HCEB. They handle complaints and questions of clients and reports to their immediate supervisor.
Duties and Responsibilities
- Assist participants with the housing application process, coordinate health and housing services, and provide tenancy sustaining services
- Proactively identifying and establishing relationships with individuals living on the streets, in shelters, or in other unstable housing situations.
- Conducting intake interviews to assess individual housing needs, including financial situation, health concerns, and barriers to housing.
- Developing personalized housing plans, coordinating with service providers to address related needs like mental health, substance abuse treatment, and employment assistance.
- Identifying and exploring available affordable housing options, including working with landlords to secure placements.
- Helping clients complete housing applications, gather necessary documentation, and navigate the application process.
- Representing clients' needs to landlords, housing agencies, and other stakeholders to advocate for housing access.
- Building and maintaining relationships with local service providers, shelters, government agencies, and community organizations to access resources for clients.
- Maintaining accurate client records, tracking progress, and generating reports on outreach activities and housing placement outcomes.
- Perform other duties as assigned
Qualifications
- Associate degree required/Bachelor’s degree preferred
- History of progressively responsible related work experience, preferably in a non-profit organization, minimum of 2 years
- Experience supporting homeless adults with disabilities, minimum of 2 years
- Experience working as part of a dynamic, multi-disciplinary team
- Strong record-keeping skills
- Excellent PC skills, including word-processing and spreadsheets in a Windows-type environment
- Knowledge of Clarity/HMIS/Coordinated entry assessments information
- Ability to work in outdoor settings/various weather conditions
- Results-oriented and able to meet deadlines
- Excellent interpersonal and customer service skills
- Flexible and self-motivated with an ability to coordinate and prioritize workload
- Interest in growing with the agency, progressively assuming more responsibility
- High standard of excellence and quality
- Sensitivity and respect towards the individuals we serve
- Valid driver's license and reliable transportation is required for field outreach
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Duties Disclaimer Statement
This position description does not imply that these are the only duties to be performed by the employee. Employee will be required to follow all other job related instructions and to perform all other job related duties directed by their supervisor.
I have read, understand, and agree the terms and conditions listed above.
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HCEB is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected by law.
Usually Monday - Friday 9am - 5pm, but the schedule might change according to clients' needs or when there are emergencies.
Salary : $26
