Senior Service Coordinator

Job Description

Job Description

Job Description

Job Title

Reports to

Senior Service Coordinator

Director of the Programs

Classification Exempt / Nonexempt

Exempt

General Position Description

This position is responsible for the planning, execution, and review of services provided to the clients of HCEB. They handle complaints and questions of clients and reports to their immediate supervisor.

Duties and Responsibilities

• Supervise the 4 service Coordinators at LML
• Initiate and maintain positive working relationships with local private and nonprofit landlords
• Maintain accurate program participant files, current housing inventory, and provide weekly program participant updates
• Maintain regular contact with other tenant support staff and address any issues arising from those conversations, in conjunction with property management staff
• Perform housing outreach and administrative tasks, and participate in trainings and meetings
• Coordinate with the finance department to track program participant's Housing Financial Assistance accounts
• Support residents who become delinquent in rent payments or receive other lease warnings from property management; support residents and their support staff in submitting maintenance work orders to property management
• Participate in regular check-in property management staff to review resident red flags
• Community-building activities
• Maintain professionalism, discretion, and independent judgment with clients
• Ensure participant’s document-readiness
• Encode service notes and housing related expenses into HMIS database
• Support participants in lease ups; Request for flex funds to pay security deposit and first month’s rent and other housing related fees
• Assist participants in applying for rental / move-in subsidies
• Facilitate regular community meetings at each property
• Perform other duties as assigned

Qualifications

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Duties Disclaimer Statement

This position description does not imply that these are the only duties to be performed by the employee. Employee will be required to follow all other job related instructions and to perform all other job related duties directed by their supervisor.