Shelter Program Manager

Role Purpose: The Case Manager will work directly with individuals experiencing homelessness to provide on-going support and access to community resources.

Responsibilities:

• Ensure all individuals are served and treated with dignity and respect.
• Ensure all services are provided in compliance with various funding sources.
• Ensure accurate records are maintained for all clients.
• Develop relationships with individuals who are homeless or recently housed and facing issues such as mental illness, substance abuse, physical disability, history of trauma and/or domestic violence, and poverty.
• Tasks will include meeting regularly with each individual, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other service providers.
• Assist Shelter Management with routine room inspections to ensure the property is being maintained.
• Partake in rotating on-call requirements.
• Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.
• Manage crises as they arise, and other duties as assigned.
• Participate in All Staff meetings and other identified trainings and meetings.

Qualifications:

• Experience working directly with clients in the human services field.
• The ability to hear and incorporate feedback quickly, empathically de-escalate emotional reactions and think critically.
• Strong assessment, problem solving and negotiating skills
• The ability to remain calm and responsive during crisis.
• A positive attitude with the ability to be flexible and adaptable to changes.
• Attention to detail.
• Compelling advocacy skills.
• Ability to work with a diverse team and population.
• Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing.
• Working knowledge of various resources and public benefits
• Fluent in English
• Bilingual Spanish or Haitian Creole a plus.

Eligibility Requirements:

• Ability to be at work on time daily.
• Attendance at meetings, intakes etc , the employee is expected to be on time on all occasions.
• Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Ability to form strong interpersonal relationships with people from diverse backgrounds (staff, clients, etc.)
• Must be able to pass a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background check

Physical Requirements:

• Must be able to sit for prolonged periods of time at a desk while working on a computer.
• Must be able to carry folders and files up and downstairs.

Applications/Compensation:

• Compensation/Hours: Starts at $25/hr. Non-exempt FT Monday-Friday 9am-5pm with some flexibility as required by the program.
• Benefits: Eligible for full benefits including Health, Vision and Dental Insurance, 403B Retirement Plan, Paid Time Off, and a Tuition Reimbursement Program.
• Please send a cover letter and resume
• Please include Individual Shelter Case Manager in the subject line.