Director, Emergency Services

Job Description

Job Description

The Emergency Services Program provides short-term shelter to individuals and households experiencing homelessness while they work towards permanent stable housing. The Emergency Services Program includes Interim Housing and Emergency Shelter. The Program also includes temporary “pop-up” shelter that the agency may create to deal with an emergency or emerging situation.

JOB SUMMARY :

The Director of Emergency Services is responsible for the oversight, management, and achievement of the agency’s emergency response to those in need of immediate and temporary shelter and interim housing services. This position assures quality service delivery that meets program goals and objectives, assumes program growth and development, personnel management, program resource allocation, and maintaining standards set by the agency and for program reporting.

JOB RESPONSIBILITIES :

Case Management Supervision

• Hires and supervises designated program staff including conducting and / or planning initial program orientation.
• Coaches and mentors program staff to achieve program goals and objectives.
• Approves all client financial assistance requests according to funding and program policies and guidelines and submits applicable paperwork to finance department for processing.
• Ensures client requests and provision of other concrete goods are processed in accordance with program policies and guidelines.
• Responds to client grievance reports in accordance with the chain of command.
• Provides crisis intervention as necessary and ensures completion of proper documentation including Incident Report form.
• Ensures Interim Housing Manager, Emergency Shelter Manager and case managers are entering correct and timely HMIS information to ensure clients are on the internal homeless client list (HCL) and are facilitating timely CE assessments and completion of all necessary documentation for any type of housing opportunity.
• Monitors client flow in and out of programs to optimize bed utilization and to ensure staff and clients remain focused on resolving housing as quickly as possible.
• Identifies staff and volunteer development and training needs and provides solutions.
• Conducts annual performance reviews, complete necessary documentation for interns.
• Approves and submits in a timely manner staff timesheets (time management and time and effort reporting), time off requests, and expense reports.
• Collaborates with Director of Impact, System Performance and Strategy to develop client-level program outcome objectives and measurement strategies, and appropriate documentation protocols.
• Works collaboratively with the Program Team, the Director of Impact, System Performance & Strategy the Chief Program Officer in the ongoing planning, development, implementation, and evaluation of the program.
• Works with the Volunteer Manager to design roles and assignments for volunteer involvement in Interim Housing Program.

Program Planning, Development, and Evaluation

Administration

Other Responsibilities :

QUALIFICATIONS :

REQUIRED SKILLS :

PHYSICAL REQUIREMENTS :

While performing the duties of this job, the employee is regularly required to talk and hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, kneel, drive with the ability to lift 25 pounds.

BENEFITS :

American with Disabilities Act (ADA) Statement : External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.

Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.

Salary : $50,000