What are the responsibilities and job description for the Lead Resident Relocation Coordinator - Bronx, New York position at Housing Opportunities Unlimited?
Overview
The Lead Relocation Coordinator is a key member of the Relocation team that is responsible for overseeing the daily relocation tasks required at housing sites while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients and managing third-party vendors. A positive attitude and a solutions-based approach are expected when providing relocation services to clients and residents. The Lead Relocation Coordinator will represent HOU at internal and external events and is expected to lead with integrity while advancing HOU's mission and reputation.
Responsibilities
EEO Statement
HOU is an equal opportunity employer. We actively seek a diverse staff that is reflective of the community we serve.
The Lead Relocation Coordinator is a key member of the Relocation team that is responsible for overseeing the daily relocation tasks required at housing sites while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients and managing third-party vendors. A positive attitude and a solutions-based approach are expected when providing relocation services to clients and residents. The Lead Relocation Coordinator will represent HOU at internal and external events and is expected to lead with integrity while advancing HOU's mission and reputation.
Responsibilities
- Conduct site setup activities, including the arrangement of office, relocation files organization, initial staff training, identification of vendors, and off-site relocation units
- Perform regular audits of relocation files
- Attend virtual weekly meetings with the client
- Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
- Assist Relocation Coordinator in Right Size Coordination and Site Support
- Assess and analyze complex and challenging issues with residents and communicate information and actions needed in a timely and responsive manner
- Provides ongoing support and guidance to site staff
- Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations
- Provide support to Project Manager on the development of the funder and regulatory-required relocation plan and implement relocation policies as outlined in the approved relocation plan
- Serve as a liaison between HOU, property management, clients, and each resident
- Provide weekly and monthly reports to clients, the project director, and the development team.
- Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports
- Create an agenda for weekly relocation meetings, take minutes of each meeting, and distribute them to the team within 48 hours of the meeting
- Participate in weekly supervision and scheduled site meetings with the Project Manager
- Ensure relocation files contain required documentation and the data-tracking system is updated regularly
- Complete all tasks identified in the site work plan and perform other duties as assigned
- High School Diploma (Bachelor's Degree preferred)
- Experience in relocation services, social services, customer service, or other similar fields preferred
- Must receive HQS inspection certification with 6-months of employment
- Knowledge of Microsoft Office and Google Suite as well as database applications
- Must have excellent customer service, interpersonal, verbal, and written communication skills
- Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents
- Must be able to multitask, prioritize responsibilities, and work under strict time constraints on various projects
- Ability to lift up to 20 lbs, work in adverse weather conditions and stand for extended periods of time
- Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time
- Self-directed and able to work independently
- Able to work weekends occasionally
- Excellent organizational skills
- Must be able to pass a pre-employment criminal background screen
- Compassion and empathy
- Flexibility and adaptability as challenging situations arise
- Ability to maintain a calm atmosphere under pressure and stressful situations
- Ability to effectively and appropriately diffuse or de-escalate difficult situations and people
- Diversity and cultural competency are highly valued
EEO Statement
HOU is an equal opportunity employer. We actively seek a diverse staff that is reflective of the community we serve.
- Must be able to pass employment criminal background screening
